Customer Success Manager - US BASED

Property Leads; United States; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits package (Health, Dental, Vision)

401k with a match

Flexible remote work environment

Job summary

Property Leads is seeking a Customer Success Manager to join their remote team in the U.S. You will be responsible for maintaining client relationships, resolving issues, and coaching real estate investors on lead management. The ideal candidate should have 2+ years in customer success, strong communication skills, and the ability to manage high-pressure situations. A competitive salary in the range of $60,000 - $85,000 with a comprehensive benefits package is offered.

Qualifications

• 2+ years in customer success or account management roles.
• Strong verbal communication skills; phone confidence is a must.
• Proven ability to handle objections and retain customers.

Responsibilities

• Communicate with clients daily via phone, text, and email.
• Handle objections and complaints with composure.
• Coach clients on improving lead handling and conversion.

Skills

Verbal communication skills

Client retention

Handling objections

Relationship building

Organization

Job description

Customer Success Manager

Remote | United States

ABOUT

Property Leads is a marketing/pay-per-lead company that generates inbound and motivated seller leads in the real estate investor space. We are a team of driven individuals with lofty goals for the company and ourselves. Many companies describe themselves as families. We are more of a high-performance sports team looking to win the yearly championship. The ideal candidate is highly driven, enjoys working, is fun and friendly, and is willing to face challenges head-on in a fast-paced, ever-evolving environment.

ROLE

This is not a passive support role.

As a Customer Success Manager at Property Leads, you are on the front lines of client relationships — responsible for retention, coaching, and saving accounts. You will spend a large portion of your day communicating directly with real estate investors via phone, SMS, email, and community channels.

You will help clients:

• Understand the value of our leads
• Improve their acquisition processes
• Stay bought-in during tough moments
• And ultimately close more deals

This role requires someone who can handle constant pressure, frequent complaints, and high emotional intensity — and still show up energized, solutions-focused, and ready to win the next conversation.

RESPONSIBILITIES

• Speak with clients daily via phone, text, and email — especially during high-friction situations
• Handle objections, complaints, and frustration with confidence and composure
• Perform “reverse sales” turning unhappy clients into retained, long-term customers
• Coach investors on how to improve their lead handling, follow-up, and conversion
• Build real relationships not just transactions (be someone clients actually like talking to)
• Stay active in Facebook groups and community channels to support and engage clients
• Respond to inquiries within 30 minutes and drive resolution within 24 hours
• Partner with internal teams (sales, refunds, ops) to resolve complex issues
• Maintain accurate records of all client interactions in CRM systems

REQUIREMENTS

• 2+ years in customer success, account management, or retention-focused roles
• Strong verbal communication skills (phone confidence is a must)
• Proven ability to handle objections and retain customers
• Experience building relationships with clients over time
• Highly organized and able to manage multiple conversations simultaneously
• Real estate or investor-facing experience is a strong plus

RESULTS

• Response time: <30 minutes
• Resolution time: <24 hours
• Maintains 80%+ client retention after first 30 days without issuing credits
• Builds strong rapport — clients recognize them by name and are willing to engage on calls
• Generates consistent positive feedback (calls, texts, reviews, or direct praise)
• Actively engages clients in Facebook groups and community channels (not just reactive support)
• Takes full ownership of problems and does not pass clients between teams without context or follow-through
• Follows up after resolution to confirm satisfaction (not just closing tickets)
• Keeps leadership informed on trends, recurring issues, and client sentiment

WHO THIS ROLE IS FOR

• Doesn’t shy away from the phone — you’d rather call than email
• Has a high stress tolerance and doesn’t take things personally
• Can hear complaints all day and still show up positive and focused
• Is obsessive about winning and improving — both for yourself and your clients
• Thrives in a fast-paced, high-demand environment
• Enjoys building relationships and earning trust over time
• Is comfortable being pushed, challenged, and held accountable

WHO THIS ROLE IS NOT FOR

• Someone looking for a quiet, low-stress support job
• Someone who avoids conflict or difficult conversations
• Someone who prefers structured, slow-moving environments
• Someone who takes customer frustration personally

SALARY

• $60,000 - $ 85,000 USD annual salary

BENEFITS

• Comprehensive benefits package (Health, Dental, Vision).
• 401k with a match
• Fast-moving team, low bureaucracy, high ownership
• Flexible remote work environment.