Customer Success Manager, US

Bidease; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Bidease in New York is seeking an Account Executive who will drive revenue growth by partnering with clients and internal teams to align platform adoption with business objectives. You will train clients on Bidease usage, DSP strategy, and optimization, and you’ll strengthen relationships as their digital strategy evolves.

The role demands excellent communication, data interpretation, and the ability to manage multiple accounts across industries in a fast-paced ad-tech environment.

Qualifications

• Experience in advertising technology or a related field.
• 3+ years of experience in a DSP/programmatic work environment.
• Excellent written and verbal communication, organizational, & time management skills.
• Ability to analyze and interpret significant amounts of data.

Responsibilities

• Grow current revenue by collaborating with sales and media buying teams and guiding clients to meet business objectives.
• Train clients on Bidease usage, DSP strategy, and optimization to strengthen their adoption.
• Collaborate with cross-functional teams to integrate client feedback into product decisions and improve usability.
• Review campaign performance and provide actionable feedback to optimize campaigns.
• Educate clients on platform features and services, and grow their programmatic buying knowledge.

Skills

Ad tech experience

DSP/Programmatic experience

Strong communication

Data analysis

English fluency

Client management

Job description

You will be responsible for growing current revenue alongside the sales and media buying teams by communicating and working with clients to identify and meet their business objectives, and ensure success as they adopt a new platform. From training them on Bidease usage, DSP strategy, and optimization to strengthening client relationships, you’ll become an integral part of your client’s digital strategy.

• Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience.
• Work closely with the media buying team to help them understand client objectives and goals to create the best media buying strategy for each new client.
• Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization.
• Work closely with the media buying and sales teams to drive revenue and enhance the performance of client campaigns.
• Educate clients on new platform features, DSP partners, services, and relevant practices.
• Educate and grow the programmatic buying knowledge of your clients.

• Experience in advertising technology or a related field
• 3+ years of experience in a DSP/programmatic work environment
• Ability to adapt quickly to a rapidly changing technology environment
• Ability to learn complex software applications and thrive in a fast-paced, digital environment
• Excellent written and verbal communication, organizational, & time management skills
• A passion for achieving higher levels of growth and development with Bidease
• Ability to assist, manage and abide by client’s needs and work with complaints in a concise and respectful manner
• Comfortable working with multiple clients and accounts at a time across a diverse set of industries
• Ability to analyze and interpret significant amounts of data
• Ability to speak, read, and write in English fluently