Customer Success Manager

Bidease; New York (NY); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Unlimited PTO

Parental leave

401k plan

Hybrid work model

Job summary

Bidease is seeking a seasoned Customer Success Manager to drive adoption and revenue for our US clients. You will steward strategic accounts, train customers on the DSP platform, and collaborate with Sales and Media Buying to align objectives with measurable outcomes.

In this role you’ll translate client needs into platform enhancements, optimize campaigns with data-driven feedback, and foster long-term partnerships across diverse industries while thriving in a fast-paced adtech environment.

Qualifications

• Experience in advertising technology or a related field.
• 3+ years of experience in a DSP/programmatic work environment.
• Ability to adapt quickly to a rapidly changing technology environment.
• Excellent written and verbal communication, organizational, and time-management skills.
• Fluency in English.

Responsibilities

• Collaborate with cross-functional teams to integrate client feedback into product decisions.
• Work with Media Buying to translate client objectives into optimal media strategies.
• Review campaign performance and provide feedback to optimize setup.
• Drive revenue growth by partnering with Sales and Media Buying teams.
• Educate clients on new platform features and DSP partners.
• Grow programmatic buying knowledge of clients.

Skills

Advertising technology experience

DSP / programmatic experience

Client relationship management

Analytical thinking

Excellent communication

Job description

Bidease is a fast-growing mobile ad tech company specializing in in-app programmatic advertising. Our Demand-Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices.

About the Role

We are seeking a skilled and experienced Customer Success Manager to join our dynamic team and contribute to our continued success. As a Customer Success Manager for our US regions, you’ll play a crucial role in growing revenue and driving adoption of the Bidease platform through strategic account management and relationship building. You will be responsible for growing current revenue alongside the Sales and Media Buying teams by communicating and working with clients to identify and meet their business objectives to ensure success as they adopt a new platform. From training them on Bidease usage, demand-side platform (DSP) strategy, and optimization, to strengthening client relationships, you’ll become an integral part of your client’s digital strategy.

Responsibilities

• Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience
• Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client
• Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization
• Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns
• Educate clients on new platform features, DSP partners, services, and relevant practices
• Educate and grow the programmatic buying knowledge of clients.

Requirements

• Experience in advertising technology or a related field
• 3+ years of experience in a DSP/programmatic work environment
• Ability to adapt quickly to a rapidly changing technology environment
• Ability to learn complex software applications and thrive in a fast-paced, digital environment
• Excellent written and verbal communication, organizational, & time management skills
• A passion for achieving higher levels of growth and development with Bidease
• Ability to assist, manage and abide by client’s needs and work with complaints in a concise and respectful manner
• Comfortable working with multiple clients and accounts at a time across a diverse set of industries
• Ability to analyze and interpret significant amounts of data
• Ability to speak, read, and write in English fluently

Pay range and compensation package

• $120,000 - $140,000 annual base plus quarterly bonus, depending on experience and location

Company Benefits

• Comprehensive Benefits: Medical, Dental, and Vision coverage
• Unlimited PTO + 10 Sick Days + 13 Paid Holidays
• Paid Parental Leave (14 weeks Primary / 7 weeks Secondary)
• 401k & Retirement Planning
• Wellness Perks: Internet, cell phone, gym, and commuter stipends
• Hybrid Work Model: 3 days in the NYC office, or fully remote for US-based candidates
• Diverse & multicultural team, working with colleagues from all over the world
• The chance to make an impact at a company recognized by Fortune Magazine as one of America’s Top 500 Most Innovative Companies!