Customer Success Manager (Swedish speaking)

Unit4; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible leave policy

Remote working opportunities

Global Wellbeing Days

Growth opportunities

Sustainability initiatives

Job summary

Unit4 приглашает в команду специалиста по успеху клиентов для выстраивания прочных отношений с заказчиками в облачных ERP-решениях. Вы будете выступать голосом клиента, формировать планы ценности и работать с командами Product, R&D и Sales для достижения целевых показателей.

Требуется опыт в Customer Success, свободное владение английским и шведским языками, умение работать с CRM и развивать долгосрочные отношения. Возможна удаленная работа с командой по всему миру и до 20% командировок.

Qualifications

• Свободное владение английским и шведским языками (устно и письменно).
• Опыт работы в роли Customer Success или аналогичной, ориентированной на ценный результат.
• Отличные коммуникативные и навыки управления отношениями.

Responsibilities

• Вы выступаете как голос клиента и внутренний агент по улучшению опыта и результатов.
• Помогаете клиентам достигать бизнес-целей и максимизировать ценность инвестиций Unit4.
• Идентифицируете возможности для апсейла/кросс-продаж в сотрудничестве с отделом продаж.
• Проводите стратегические бизнес-обзоры с руководителями уровня C и командами клиента.
• Управляете удержанием и рисками по региону, сотрудничая с Product, R&D, Support и Sales.

Skills

Customer advocacy

Retention management

Cross-functional collaboration

English & Swedish fluency

Travel up to 20%

Tools

CRM systems

Job description

Описание

Meet Unit4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations. With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work. At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. — A powerful statement that enables different priorities for different people. We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.

Задачи

• Be the voice of the customer (VoC) and their internal advocate, turning customer insights into actions that improve outcomes and experience.
• Drive customer value realization by helping customers achieve their desired business outcomes and maximize the value of their Unit4 investment.
• Increase product adoption and maturity through success planning, guidance, and value-added customer engagements.
• Identify and drive new sales opportunities (upsell/cross-sell) through qualified leads in collaboration with Sales.
• Act as the primary point of contact within Customer Success, proactively managing risk and supporting retention.
• Develop and maintain success plans with customers that align to their strategic objectives, milestones, and expected outcomes.
• Lead executive business reviews and strategic customer conversations with C-level stakeholders and customer management teams.
• Ensure customer goals, challenges, product needs, and value drivers are understood and communicated across Unit4 teams, including Product, R&D, Support, and Sales.

Требования

• Must have a passion for building strong customer relationships that drive retention of recurring revenue (ARR), expansion opportunities through Customer Success Qualified Leads (CSMQLs), and successful customer outcomes.
• The individual will understand customers' strategic goals and objectives, translate them into actionable success plans, and proactively track progress toward value realization.
• They are adaptable, curious, accountable, and collaborative, with the ability to work effectively across a broad range of internal and external stakeholders.
• Excellent communication and relationship management skills and fluent in English and Swedish (verbal and written).
• Responsible for retention and churn management across the region, contributing to global retention objectives.
• Responsible for driving adoption and effective utilization of the Success4U program.
• Clear communicator with professional presence with empathy and enthusiasm.
• Ability to lead through influence and trust.
• Experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment.
• Technically literate and familiar with customer engagement technologies, best practices and trends.
• Previous experience working within ERP, HCM and/or financial planning software industries is a plus.
• Availability to travel as necessary (up to 20%).

Условия

We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness. We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated. We are reimagining how work makes people feel. a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.

• Flexible Leave Paid Time Off policy
• remote working opportunities
• Global Wellbeing Days
• other great benefits
• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
• commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.

Our commitment to equity Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs: Our focus to DEI remains central to who we are Inclusive hiring at Unit4: Building equal opportunities for all.