Customer Success Manager, Speaker Bureau

BCD Travel; Atlanta (GA); Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Flexible working

Growth opportunities

Voice within the company

Diverse opportunities

Comprehensive benefits

Travel and hotel discounts

Job summary

BCD Meetings & Events (BCD M&E) is seeking a Customer Success Manager, Speaker Bureau, to support client marketing initiatives in a fast-paced, highly regulated setting. You will guide programs from kickoff through reporting, partnering with clients, speakers, and internal teams to keep everything running smoothly.

The role emphasizes balancing strategy, logistics, and data while making a real impact. This is a virtual role operating in the Central/Eastern time zones across the US.

Qualifications

• Managing multiple marketing programs at once while staying organized
• Working in a highly regulated, detail-oriented environment where compliance and process accuracy are essential
• Building strong client, supplier, and cross-functional relationships to drive smooth execution and better ROI
• Turning program data, budget tracking, and reporting into clear insights and actionable recommendations
• Experience supporting Life Sciences, pharma, or speaker bureau programs with HCP engagement responsibilities
• Familiarity with contracts, honoraria, expense payments, and documentation needed in a compliance-focused setting
• Strong presentation and communication skills that help you advise clients and influence next steps
• A four-year college degree and at least three years of experience in marketing management, logistics, or operations

Skills

Program management

Regulated environment

Client relationships

Data insights

Problem solving

Education

Four-year college degree

Job description

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E's team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers

At BCD Meetings & Events, we believe the best outcomes come from combining human expertise, innovation and responsible AI. We're investing in technology and talent to help our teams solve complex challenges, create exceptional experiences, advance more sustainable event practices and deliver stronger outcomes for clients around the world. AI supports how we work, learn and innovate, but people remain at the center of every decision, including all hiring decisions.

About the Role

Ready to help shape meaningful programs in the Life Sciences space? As a Customer Success Manager, Speaker Bureau, you'll support client marketing initiatives in a fast-paced, highly regulated environment where compliance, precision, and strong relationships all matter. You'll guide programs from kickoff through reporting, partnering with clients, speakers, and internal teams to keep everything running smoothly. If you love balancing strategy, logistics, and data while making a real impact, this could be your next great move.

You're Good At

• Managing multiple marketing programs at once while staying organized, deadline-focused, and calm under pressure
• Working in a highly regulated, detail-oriented environment where compliance and process accuracy are essential
• Building strong client, supplier, and cross-functional relationships to drive smooth execution and better ROI
• Turning program data, budget tracking, and reporting into clear insights and actionable recommendations
• Solving problems quickly and proactively, especially when priorities shift or issues pop up mid-program

You Might Also Have

• Experience supporting Life Sciences, pharma, or speaker bureau programs with HCP engagement responsibilities
• Familiarity with contracts, honoraria, expense payments, and documentation needed in a compliance-focused setting
• Confidence creating client-facing reports, quarterly business reviews, and Excel-based program summaries
• Strong presentation and communication skills that help you advise clients and influence next steps
• A four-year college degree and at least three years of experience in marketing management, logistics, or operations

You Should Know

• This role is virtual and will operate within the Central/Eastern time zones

Bring your organization, client savvy, and compliance-first mindset to a team where your work can truly make an impact.

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move.

We've got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We're positive. You'll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Travel requirements for this role are as follows:Less than 25%

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Customer Success Manager, Speaker Bureau is between $60,000 - $65,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.