Customer Success Manager, Speaker Bureau

BCD; Chicago (IL); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Flexible Working

Room to Grow

Everyone has a voice

Make your move

We’ve got you covered

We’re positive. You’ll love it.

Job summary

BCD Meetings & Events is seeking a Customer Success Manager, Speaker Bureau to support client marketing initiatives in a fast-paced, highly regulated setting. You will guide programs from kickoff to reporting, coordinating with clients, speakers, and internal teams to ensure smooth execution.

The role emphasizes balancing strategy, logistics, and data while delivering measurable impact, with a virtual setup operating in Central/Eastern time zones across the US.

Qualifications

• A four-year college degree and at least three years of experience in marketing management, logistics, or operations
• Strong presentation and communication skills that help you advise clients and influence next steps
• Experience supporting Life Sciences, pharma, or speaker bureau programs with HCP engagement responsibilities

Responsibilities

• Manage multiple marketing programs simultaneously with strong organization and deadline discipline
• Operate in a regulated, detail-oriented environment ensuring compliance and process accuracy
• Build and maintain strong client, supplier, and cross-functional relationships for smooth execution and better ROI
• Translate program data, budget tracking, and reporting into clear insights and actionable recommendations
• Proactively solve problems when priorities shift or issues arise mid-program

Skills

Marketing management

Logistics

Operations

Client relationship management

Education

Four-year college degree

Tools

Excel

Job description

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Customer Success Manager, Speaker Bureau

Date: Oct 14, 2026

Location: US, Virtual, NOAM

Company: BCD

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

At BCD Meetings & Events, we believe the best outcomes come from combining human expertise, innovation and responsible AI. We're investing in technology and talent to help our teams solve complex challenges, create exceptional experiences, advance more sustainable event practices and deliver stronger outcomes for clients around the world. AI supports how we work, learn and innovate, but people remain at the center of every decision, including all hiring decisions.

About the Role

Ready to help shape meaningful programs in the Life Sciences space? As a Customer Success Manager, Speaker Bureau, you’ll support client marketing initiatives in a fast-paced, highly regulated environment where compliance, precision, and strong relationships all matter. You’ll guide programs from kickoff through reporting, partnering with clients, speakers, and internal teams to keep everything running smoothly. If you love balancing strategy, logistics, and data while making a real impact, this could be your next great move.

• Managing multiple marketing programs at once while staying organized, deadline-focused, and calm under pressure
• Working in a highly regulated, detail-oriented environment where compliance and process accuracy are essential
• Building strong client, supplier, and cross-functional relationships to drive smooth execution and better ROI
• Turning program data, budget tracking, and reporting into clear insights and actionable recommendations
• Solving problems quickly and proactively, especially when priorities shift or issues pop up mid-program

You Might Also Have

• Experience supporting Life Sciences, pharma, or speaker bureau programs with HCP engagement responsibilities
• Familiarity with contracts, honoraria, expense payments, and documentation needed in a compliance-focused setting
• Confidence creating client-facing reports, quarterly business reviews, and Excel-based program summaries
• Strong presentation and communication skills that help you advise clients and influence next steps
• A four-year college degree and at least three years of experience in marketing management, logistics, or operations

You Should Know

• This role is virtual and will operate within the Central/Eastern time zones

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Travel requirements for this role are as follows:Less than 25%

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Customer Success Manager, Speaker Bureau is between $60,000 - $65,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.