Associate Customer Success Engineer - Southeast

BlueSnap, Inc; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

BlueSnap, Inc is seeking an Associate Customer Success Engineer to enhance customer engagement and optimize their use of the Cyera Platform. This role involves technical expertise, customer training, and collaboration to maximize client satisfaction and ROI. Ideal candidates will have strong SQL skills and a proactive approach to customer success.

Benefits

Remote work flexibility

Office setup reimbursement

Qualifications

• Proven track record of driving revenue growth and ensuring customer satisfaction.
• Proficiency in SQL and scripting languages.
• Excellent communication skills for technical and executive meetings.

Responsibilities

• Serve as the primary technical expert on the Cyera Platform.
• Drive customer adoption through effective onboarding and training.
• Advocate for customer feedback to influence product development.

Skills

SQL

Python

Interpersonal skills

Customer relations

Job description

Associate Customer Success Engineer - Southeast

• Customer Success
• Southeast (US)
• Full-time

Description

WHO WE ARE

Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera’s mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security.

The Opportunity

We are searching for a highly skilled Associate Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. You can expect to travel between 25-50% annually, engaging directly with clients and enhancing their overall experience.

Responsibilities

• Serve as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.
• Establish yourself as a trusted advisor to customers at all levels, from practitioners to executives.
• Drive customer adoption through effective onboarding and training processes.
• Gain a deep understanding of customers' requirements, challenges, and desired outcomes, then design and deliver customized use cases that align with their goals using a consultative approach.
• Proactively ensure customers realize the full value of their investment and maximize ROI by driving sustained adoption of Cyera's platform. Lead ongoing engagement and expansion efforts to help customers achieve their objectives.
• Identify and resolve obstacles or blockers that impede customer success, collaborating with peers to address them promptly.
• Advocate for customer feedback, actively influencing Cyera's roadmap and product development.
• Utilize self-paced training resources to support customer education and knowledge growth throughout their journey.
• Troubleshoot and resolve technical issues impacting customers, ensuring smooth operation and experiences.
• Monitor and report on customer health and usage indicators.
• Collaborate with customers to develop joint success plans.
• Document and share best practices internally and externally to foster knowledge sharing and continuous improvement.
• Conduct Quarterly Business Reviews with customers, evaluate progress, and identify areas for further improvement and collaboration.

Requirements

• A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.
• Proficiency in SQL and scripting languages (e.g., Python or equivalent).
• Familiarity with APIs and web services.
• A self-motivated, proactive, and innovative team player who strives to inspire customer loyalty.
• Excellent interpersonal and customer relations skills, especially in building and nurturing strategic relationships.
• Clear and concise verbal and written communication skills, capable of conveying complex information effectively.
• Ability to lead both executive meetings and technical workshops with confidence and expertise.
• Ability to work autonomously, tackling intricate challenges and completing tasks with minimal documentation, actively participating in projects aligned with current skills, and seeking assistance for more complex issues.

Compensation and Benefits

In addition to standard benefits and equity, we offer a competitive salary, with final compensation based on experience, location, and role requirements. The role may be eligible for merit increases based on performance and other factors.

• Remote work flexibility with office setup reimbursement.