HOA - Client Success Manager/Central Florida-Remote

RealManage; Orlando (FL); Remote; USD 80,000 - 90,000; Full time

Job summary

Join a leading HOA management company as a Client Success Manager, focused on onboarding and training for new communities. This remote role requires extensive travel across Florida and the USA, offering a competitive salary for skilled professionals with an active LCAM license.

Qualifications

• Must possess a valid LCAM license.
• Experience in onboarding and staff training is required.
• Ability to manage community operations effectively.

Responsibilities

• Manage onboarding processes for new GrandManors communities.
• Train onsite staff in operational processes.
• Act as an interim General Manager when necessary.

Skills

Customer service

Effective communication

Training

Education

Active LCAM license

Job description

Join to apply for the HOA - Client Success Manager/Central Florida-Remote role at RealManage

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Join to apply for the HOA - Client Success Manager/Central Florida-Remote role at RealManage

This range is provided by RealManage. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $90,000.00/yr

GrandManors is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

GrandManors is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
• Join GrandManors’ fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.
  
  

RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

As a Client Success Manager, you will play a pivotal role in ensuring the smooth transition and onboarding of new GrandManors communities. Acting as a mentor and trainer, you will be the primary point of contact for onsite teams, offering hands-on training and guidance during the onboarding process. As a GrandManors ambassador, you will establish strong relationships with both on-site teams and community boards, fostering a foundation of trust and professionalism.

When not actively onboarding new communities, you will provide support by filling interim General Manager (GM) vacancies as needed and assisting with staff training and operational support.

Responsibilities

• GrandManors Ambassador: Represent the RM Family of Brands by promoting company processes, culture, and values, and equipping on-site teams with the tools and resources needed for success.
• Onboarding Leader: Manage the onboarding process for new communities, ensuring the completion of the Client Success Manager (CSM) checklist prior to the contract start date.
• Staff Training: Train newly hired staff on GrandManors’ processes, including guiding them through the ACAM or CAM training programs, and helping them become proficient in Ciranet, workflows, and overall operations.
• Board Support: Provide training to community boards and ACC Committees, ensuring they are well-prepared to fulfill their roles effectively.
• Interim General Manager: Step in as a General Manager when needed, managing day-to-day operations, running board meetings, supervising on-site staff, coordinating with vendors, and resolving homeowner issues.
• Other duties as assigned: The Client Success Team has an attitude of “whatever it takes” that is at the core of the support services the team provides.
  
  

This role requires a dynamic, resourceful individual who thrives in a fast-paced, travel-intensive environment and is passionate about fostering successful transitions and operations for new GrandManors communities.

Travel Requirements

This position is going to be focused on two main areas: Working with new GrandManors clients through transition from their prior management company and acting as an interim community manager/general manager while the onsite managers for those associations are on vacation, medical leave or when there is an opening for a new manager to be hired.

While this role is focused on supporting the business in Florida, this role will include extensive travel across the United States, with the potential for extended stays at various communities for training or interim assignments. This is a remote position that will require travel. Candidates with an active LCAM license, residing in Central Florida are preferred.

Travel may occur on short notice, with 50-75% or more of your time spent traveling, depending on new client onboarding schedules and client coverage needs. When not traveling, you will work remotely from home.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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