Customer Success Manager - SMB Mexico (Fully Remote)

Fours; United States; Hybrid; USD 70,000 - 110,000; Full time

Job summary

Fours is seeking a Customer Success professional to own a book of 50–70 SMB accounts from kickoff through renewal, serving as the first responder to customer questions and driving health, adoption, and retention.

You will identify upsell opportunities, coordinate renewals with Account Management, and thrive in a Slack‑heavy, async‑first startup culture with hubs in SF and Vancouver. Join a fast-growing team of ~70 people who have built at scale at Google, Meta, Salesforce, and Confluent.

Qualifications

• 3+ years in Customer Success, Account Management, or Technical Support in SaaS or cloud.
• Ability to manage a book of 50-70 accounts.
• Experience in a fast-paced async-first startup environment.

Responsibilities

• Own a book of 50-70 SMB accounts from kickoff through renewal.
• Serve as first responder for inbound customer questions via Slack and ticketing system.
• Facilitate renewals and coordinate with Account Management.

Skills

Customer success

Account management

Technical support

Tools

Slack

Ticketing system

Job description

• Own a book of ~50-70 SMB accounts from kickoff through renewal, handling full-cycle customer management.
• Serve as first responder for all inbound customer questions via Slack and ticketing system.
• Facilitate renewals and manage renewal process in coordination with Account Management.

What You'll Own:

• Drive customer health, adoption, and retention across your book of business.
• Identify upsell and expansion opportunities; proactively flag at‑risk accounts.
• Maintain detailed account notes and health tracking in our customer ticketing system.

Who We're Looking For:

• 3+ years in Customer Success, Account Management, or Technical Support in SaaS or cloud.
• Strong organizational skills to manage 50-70 accounts.
• Comfortable in a Slack-heavy, async-first, fast-paced startup environment.

Why Join Us:

• Own the full customer lifecycle: your accounts, your relationships, your results.
• Fast‑growing team of ~70 people with hubs in SF and Vancouver.
• Work with a strong team who built at scale at Google, Meta, Salesforce, and Confluent.

Fours

Fours helps revenue teams sell more effectively by simplifying workflows for buying and selling through cloud marketplaces. The company works with ~300 customers, including enterprises like Snowflake and Workday, and has a fast‑growing team of ~70 people with hubs in SF and Vancouver.