Customer Success Manager, SMB

Avispa MedOps; Los Angeles (CA); On-site; USD 55,104,000 - 59,512,000; Full time

Benefits offered by this job

Group medical, dental, vision

Job summary

A leading digital streaming network in Los Angeles is hiring a Customer Success Manager, SMB to manage a book of SMB advertisers on its CTV platform. You will combine account management with direct client sales, owning revenue targets while driving product adoption and retention.

The role requires 2–5 years in digital advertising or account management, a Bachelor's degree, and proficiency with Salesforce. 9:00 AM–6:00 PM onsite in Los Angeles, with benefits and a 6-month assignment term.

Qualifications

• 2–5 years of experience in digital advertising or account management.
• Bachelor's degree in Marketing, Business, or related field.
• Familiar with Salesforce CRM and ad-tech platforms.
• Must complete a case study during interview.
• Experience with SMB or direct client sales is a plus.

Responsibilities

• Design and run onboarding journeys for SMB clients to drive product adoption.
• Advise clients on creative best practices and campaign optimizations on the CTV platform.
• Own revenue targets with ~80% account management and 20% sales responsibilities.
• Maintain Salesforce usage and recurring outreach to move opportunities through the funnel.
• Diagnose campaign issues and collaborate with Sales, Ad Ops, Product, Data, and Marketing to resolve.

Skills

Digital ads

Account management

Sales experience

CRM tools

Education

Bachelor's degree

Tools

Salesforce

Job description

Customer Success Manager, SMB PMOUNTJP00001828

• Hourly pay: $40/hr


• Worksite: Leading digital streaming network (Los Angeles, CA 90028 - Onsite)


• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL


• 40 hours/week, 6 Month Assignment (Possible extension)

A leading digital streaming network seeks a Customer Success Manager, SMB to manage and grow a book of small and medium business advertisers on its CTV advertising platform, combining account management with direct client sales.

Customer Success Manager, SMB Responsibilities:

• Design and run tailored onboarding journeys based on each customer's goals to turn new sign-ups into power users, and proactively manage a book of high-value SMB accounts to drive product adoption, customer satisfaction, and retention through data-backed engagement.


• Act as the subject matter expert on the self-serve CTV advertising platform, advising clients on creative best practices and campaign optimizations.


• Own individual revenue targets in a role that is roughly 80% account management and 20% sales, supporting direct client ad sales by identifying opportunities to scale unmanaged advertisers and pursuing new sales opportunities.


• Maintain high operational standards in Salesforce and keep a consistent cadence of outreach, including calls, emails, and meetings, to move opportunities through the funnel.


• Diagnose account issues, such as campaign delivery and trafficking cases, and drive them to resolution with vendor and internal teams, escalating when needed, and Partner with Sales, Ad Ops, Product, Data, Regulatory, and Marketing teams to hand off accounts cleanly, resolve recurring issues, and share client feedback.

Customer Success Manager, SMB Qualifications:

• 2-5 years of experience in digital advertising, media sales, or account management, with a working knowledge of how the ad ecosystem operates and recent direct client sales experience.


• Bachelor's degree in Marketing, Business, or a related field.


• Comfort with CRM tools such as Salesforce and complex ad-tech platforms.


• Must be able to complete a case study as part of the interview process.


• 2-3 years of media experience, particularly in CTV, is preferred.

Shift:

• 9:00 AM to 6:00 PM.

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