Customer Success Manager SmartSolutions Manchester, NH

Jamdanceacademy; Manchester (NH); On-site; USD 92,000 - 136,000; Full time

Job summary

SmartSolutions is hiring a Customer Success Manager in Manchester, NH. The role focuses on converting interest in NH into invoices through hands-on ownership and collaboration within a supportive team.

You will drive retention, present to leadership, and nurture relationships with prospects while balancing quarterly quotas and strategic pricing discussions.

Qualifications

• Must have customer-facing experience with a focus on retention and revenue growth.
• Strong communication skills and ability to persuade with empathy.
• Track record of turning churn risks into secure accounts.

Responsibilities

• Spot which Manchester accounts are about to churn and win them back
• Position SmartSolutions against competitors with clear, differentiated value props
• Use De-escalation and Creativity tools to automate and scale outbound efforts
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Build and nurture relationships with prospects across the Manchester, NH market
• Strong command of Conflict Resolution, with 6 of demand-generation experience
• Show up at Manchester, NH networking nights with a reason to follow up

Skills

Customer Success

Churn Prevention

Negotiation

De-escalation

Presentation Skills

Active Listening

Job description

The job is simple to state and hard to do: a Customer Success Manager at SmartSolutions turns interest in NH into invoices. This manager role pairs a $92,000 - $136,000 salary with hands-on ownership, a collaborative team, and clear opportunities to level up.

Key Responsibilities

• Spot which Manchester accounts are about to churn and win them back
• Position SmartSolutions against competitors with clear, differentiated value props
• Use De-escalation and Creativity tools to automate and scale outbound efforts
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Build and nurture relationships with prospects across the Manchester, NH market
• Strong command of Conflict Resolution, with 6 of demand-generation experience
• Show up at Manchester, NH networking nights with a reason to follow up

What You'll Bring

• The judgment to distinguish a fire drill from an actual fire
• Demonstrated comfort presenting to manager leadership
• The kind of listening that makes the other person feel heard
• A NH sensibility, or genuine curiosity about this market
• Demonstrated calm when a Manchester, NH client changes scope mid-stream

Based in Manchester, SmartSolutions has spent 8 years shaping how people work across the sales marketing space. Trust is the default setting at SmartSolutions; you have to actively spend it to lose it.

What sits behind the $92,000 - $136,000 offer is a SmartSolutions culture built on real mentorship, generous benefits, and schedules that bend toward family.

This minute, the Customer Success Manager chair sits empty and the search is on.