Customer Success Manager - Reusable Systems

Bold Reuse; Portland (OR); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Equity options

Standard employee benefits

Job summary

Bold Reuse is seeking a Customer Success Manager to drive execution, expansion, and retention of reusable systems for festivals, events, and enterprise customers across the country. You will manage relationships, onboarding, and data-driven insights to maximize sustainability impact and ROI.

You will coordinate with operations, marketing, and sales to ensure seamless event execution, track metrics in HubSpot, and identify renewal opportunities while supporting program adoption and growth.

Qualifications

• 3-5 years of professional experience in customer success.
• Strong analytical skills with the ability to analyze data and draw meaningful insights.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
• Self-starter with the ability to work independently and drive projects to completion.
• Experience in reuse or sustainability is a plus.

Responsibilities

• Act as the primary point of contact for a portfolio of evergreen and pop-up event clients.
• Guide customers through onboarding, the implementation of best practices, and troubleshoot issues to maximize account health.
• Manage ongoing check-ins and quarterly business reviews to track progress and drive long-term partnerships.
• Identify expansion opportunities and support renewal discussions.
• Lead implementation efforts to ensure seamless execution of Bold Reuse SOPs and processes.
• Coordinate logistics with client stakeholders, sponsors, vendors, and internal teams.
• Serve as the central project manager and ensure deliverables and deadlines are met.
• Collaborate with internal teams to provide resources and support for participating events.
• Coordinate with Procurement and Operations to manage customer inventory and pricing.

Skills

Customer success

Data analysis

Communication

Project management

Sustainability knowledge

Self-motivation

Education

Bachelor's degree in business/marketing

Tools

HubSpot CRM

Job description

Bold Reuse is seeking a Customer Success Manager to drive execution, expansion, and retention of reusable systems for festivals, events, and enterprise customers across the country. You will manage relationships, onboarding, and data-driven insights to maximize sustainability impact and ROI.

You will coordinate with operations, marketing, and sales to ensure seamless event execution, track metrics in HubSpot, and identify renewal opportunities while supporting program adoption and growth.