Customer Success Manager - Quality

Veeva Systems; Germany (OH); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

Maternity & Paternal Leave

Fitness reimbursement

1% charitable giving program

Job summary

Veeva Systems is seeking a Customer Success Manager to ensure success with its Quality products and services. This role involves supporting large global customers, managing relationships with key stakeholders, and providing strategic guidance on Veeva applications. The ideal candidate will have over 7 years of experience in Quality within the life sciences industry and a track record of customer-facing consulting. The position offers perks such as medical insurance, flexible PTO, and retirement programs.

Qualifications

• 7+ years experience in Quality within the life sciences industry.
• Experience working with large global pharmaceutical companies.
• Ability to travel up to 25%.

Responsibilities

• Support 4-6 large, global customers post-implementation with Veeva Quality applications.
• Act as a trusted advisor and own the relationship with customers’ application owners.
• Lead meetings with customers to demonstrate success and identify additional opportunities.

Skills

Customer-facing consulting experience

Managing relationships with key decision makers

Experience in Quality within the life sciences industry

Job description

The Role

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality products and services. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement.

What You’ll Do

• Support 4‑6 large, global customers post‑implementation with Veeva Quality applications
• Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challenges
• Liaise with Veeva strategy, sales, product and/or services stakeholders to address customer needs
• Lead meetings with customers to demonstrate success and identify additional opportunities to add value
• Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs
• Facilitate customer‑to‑customer or customer‑to‑Veeva connections for collaboration opportunities and industry learning

Requirements

• 7+ years experience in Quality within the life sciences industry
• Experience working with large global pharmaceutical companies
• Customer‑facing consulting experience
• Experience managing relationships with key decision makers and application owners
• Ability to travel up to 25%

Nice to Have

• Must be based in the EU
• 7+ years of working in software or consulting
• SaaS/cloud experience in the management of Quality applications
• Experience working with Veeva Vault

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• Maternity & Paternal Leave
• Fitness reimbursement
• 1% charitable giving program

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].