Customer Success Manager - Portuguese/ Spanish Fluent

Wingify Software Pvt Ltd.; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A global software company is seeking a Customer Success Manager proficient in German to guide clients in optimizing their business goals through the VWO platform. This role involves significant customer interaction and strategy development to enhance conversion rates, requiring strong communication skills and technical expertise in digital marketing.

Benefits

Competitive compensation

Learning opportunities

Remote work flexibility

Qualifications

• Minimum 6 years of customer-facing experience.
• Fluency in German and English required.
• Experience with digital marketing and Conversion Rate Optimization techniques.

Responsibilities

• Manage a portfolio of customers and develop strategies to improve conversion rates.
• Provide operational and methodological training to clients.
• Serve as a communication link between customers and internal teams.

Skills

Communication

Analytical Thinking

Customer Relationship Management

Problem Solving

Presentation Skills

Education

Bachelor's degree in Business or Computer Science

Tools

Google Analytics

Job description

Customer Success Manager - German Speaker

Full-Time

Wingify is an India-based, fast-growing software company that makes globally admired technology products. Our flagship product, VWO Experience Optimization Platform, is loved by thousands of businesses and users across 90+ countries. The customer list includes brands like Microsoft, Lenovo, Walt Disney, Target, eBay, and Ubisoft.

As part of the Customer Success team, you guide and advise clients to help them achieve their business goals by improving their conversion rates using VWO solutions while closely collaborating with the sales, account management, and technical teams. This role requires outstanding relationship management skills and technical and business acumen.

Job Responsibilities:

• Work closely and own responsibility for the success of your assigned portfolio of customers to
• help them track the correct metrics required for measuring their online business performance.
• form strategies to improve the existing conversion rate using innovative ideas,
• define, implement, and manage their experimentation program
• Manage the onboarding of new clients.
• Help build loyalty by creating an excellent relationship with the customers.
• Arrange operational and methodological training sessions for your accounts
• Resolve any issues and problems faced by customers
• Manage complaints to maintain trust
• Serve as the link of communication between customers and internal teams
• Maximize your portfolio’s retention by minimizing churn and contraction
• Fluent in German and English, with excellent written and verbal communication skills in the languages.
• Prior experience in a customer-facing role or equivalent, a history of increasing customer satisfaction.
• Understanding of Conversion Rate Optimization space
• Knowledge of Digital Marketing techniques and online promotional activities.
• Analytical thinker who can translate complex data into actionable plans
• Understanding of Google Analytics
• Knowledge of how SaaS works

Skills & Experience:

• Bachelor’s degree, Business or Computer Science related.
• Minimum 6 years of customer-facing experience.
• Understanding of digital marketing, Conversion Rate Optimization techniques and changing trends in the online space.
• Excellent organizational, presentation, and communication skills.
• Experience in working with e-commerce, travel, or media companies is a plus.
• Organized and reliable self-starter who can work independently.
• Strong soft skills: energetic, empathetic, self-motivated, open-minded Excellent interpersonal skills to strike a connect with diverse people across the globe

Wingify is a remote-first company with employees spread across India and other countries. We offer competitive compensation and incredible learning opportunities within tight-knit teams in a truly international environment.