Customer Success Manager, Point of Care Diagnostics- Remote based out of Los Angeles, CA (terri[...]

Siemens Healthineers AG; Walpole (MA); Remote; USD 95,300 - 143,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k)

Paid time off

Job summary

A leading medical technology company is looking for a Customer Success Manager in California to support implementations and training for point of care products. The ideal candidate will have a relevant Bachelor's degree, 4+ years of experience in healthcare, and strong communication skills. This role requires 70% travel within California and offers a competitive salary and benefits.

Qualifications

• 4+ years of experience as a medical technologist, point of care coordinator, respiratory therapist, or nurse preferred.
• Point of care testing experience required.
• Ability to travel 70% within California.

Responsibilities

• Support customers with implementations, training, and troubleshooting.
• Identify customer needs for training and verification.
• Develop and coordinate customer training and implementation plans.

Skills

Excellent verbal communication skills

Project management

Organizational skills

Strategic thinking

Education

Bachelor’s degree in biological science, nursing, or respiratory therapy

Tools

Blood Gas Analyzers

Job description

Overview

Customer Success Manager, Point of Care Diagnostics – Remote based out of Los Angeles, CA (territory California)

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. We value diversity and individuality and support professional and personal growth.

Responsibilities

• Support new and existing Siemens Healthineers customers with implementations, training, and troubleshooting.
• Identify customer needs and training/verification/validation requirements.
• Develop and coordinate customer training, implementation, and go-live plans to met timelines.
• Act in a project management capacity for implementations and go-live installations; support informatics/middleware connectivity with POC devices.
• Develop adoption strategies and monitor onboarding of customers to increase use of Point of Care (POC) products.
• Assist customers in establishing and maintaining standardizations, standing orders, and best practices post go-lives.
• Identify and communicate potential “at risk” customers to the appropriate Siemens stakeholder.
• Partner with Account Executive for regular business reviews (error rates, reagent ordering, service contracts, satisfaction, needs, improvement ideas) to further develop the partnership.
• Communicate product updates in line with regulatory, quality, and compliance guidelines.
• Document all customer activities in the CRM/QMS and other required tools in a timely and compliant manner.
• Ensure accurate and prompt sales forecasting, training modules, and reporting in internal tools and processes.

Qualifications

• Bachelor’s degree or equivalent in a biological science, nursing, or respiratory therapy.
• 4+ years of experience as a medical technologist, point of care coordinator, respiratory therapist, or nurse preferred.
• Point of care testing experience required (end user or oversight).
• Specific experience using Blood Gas Analyzers strongly preferred.
• Experience with project management in a hospital or laboratory setting.
• Excellent verbal, written, and presentation communication skills; ability to convey technical information clearly.
• Strategic thinking and executable decision-making; highly organized with multi-tasking ability.
• Willingness and ability to travel throughout designated territory (California); 70% travel within California required; travel outside territory possible as needed.
• Company car provided.

About Siemens Healthineers

We are a global leader in medical technology, dedicated to creating better outcomes for patients, with a diverse team across more than 70 countries.

Benefits and Other Information

Base pay range: Min $95,300 – Max $143,000. Benefits include medical, dental, vision, 401(k), life and disability insurance, paid time off, and other programs per eligibility.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, citizenship status, sex, age, disability, marital status, pregnancy, genetic information, sexual orientation, gender identity or expression, veteran status, or other protected status.

Reasonable Accommodations: Siemens Healthineers provides reasonable accommodations to applicants with disabilities upon request.