Vendor Success Specialist (VSS)

Pax8; United States; Remote; USD 99,000 - 121,000; Full time

Benefits offered by this job

401(k) with Company Match

Medical, Dental & Vision Coverage

Employee Assistance Program (EAP)

Employer-Paid Life, AD&D, Short-Term &

Job summary

Pax8 is hiring a Vendor Success Specialist in the United States for a fully remote role. You’ll convert qualified opportunities into growth, adoption, and partner value, delivering tailored product demos and ensuring value realization post-purchase.

You’ll drive cross-sell and expansion, guide onboarding, and maintain strong CRM records. A bachelor’s degree or equivalent experience is expected, with a customer-focused, collaborative mindset for success in cloud and AI technologies.

Qualifications

• Proven experience in technical sales, solutions consulting, or customer expansion.
• Ability to demonstrate technology to both commercial and technical audiences.
• Comfort turning a sale into ongoing product adoption and value.
• Strong ownership and collaboration to close and grow opportunities.

Responsibilities

• Own the journey from qualified opportunity to adoption and close.
• Deliver tailored product demonstrations and partner health checks.
• Drive cross-sell, upsell, and expansion opportunities to close.
• Guide onboarding after sale to accelerate value and adoption.
• Maintain accurate CRM records to ensure visibility across the journey.
• Collaborate with BD and vendor enablement teams to share insights.

Skills

Technical sales

Solutions consulting

Customer expansion

Commercial conversations

Education

Bachelor's degree or equivalent

Job description

Vendor Success Specialist | United States | Remote

Pax8 is hiring a Vendor Success Specialist in the United States to turn qualified vendor opportunities into growth, adoption, and lasting partner value.

Turn technology into partner success

This is an opportunity to combine commercial instinct, product expertise, and customer success. You’ll take qualified opportunities from meaningful product conversations through to close, then help partners achieve value quickly after they buy.

As Pax8 grows its managed intelligence marketplace in the AI era, you’ll develop alongside rapidly evolving cloud and AI technologies, building expertise that helps partners understand, adopt, and get more value from the solutions available to them.

Life at Pax8

We’re building a culture where curiosity, collaboration, learning, and new ideas are valued. You’ll join a global community that works together to help partners succeed while shaping what’s next in cloud technology.

What you’ll be doing

You’ll own the journey from qualified opportunity through to adoption, making each interaction relevant, commercially focused, and valuable.

• Bring solutions to life: Deliver tailored product demonstrations and partner health checks that connect technology to real business needs.
• Turn opportunity into growth: Own qualified cross-sell, upsell, and expansion opportunities through to a confident close.
• Accelerate adoption: Guide partners through focused onboarding after the sale, helping them reach value quickly and creating early adoption signals.
• Strengthen the team: Partner closely with business development and vendor enablement colleagues, sharing insights that improve future conversations and opportunities.
• Spot what comes next: Use partner feedback and Net Promoter Score insights to identify new opportunities, adoption challenges, and potential risks.
• Keep opportunities moving: Maintain clear, accurate customer relationship management records so the team has strong visibility throughout the commercial journey.
• Connect the right expertise: Recognize when deeper pricing or commercial support is required and bring the appropriate specialists into the conversation.

The impact you’ll make

You’ll help create the connection between a great sales experience and genuine partner success. By translating product capability into business value, closing the right opportunities, and accelerating adoption after the sale, you’ll contribute directly to partner growth, vendor performance, and stronger long‑term relationships.

What you’ll bring

You’ll thrive in this role if you enjoy combining technology, commercial conversations, and customer outcomes.

• Proven experience in technical sales, solutions consulting, customer expansion, or another environment where you’ve helped customers confidently move from consideration to purchase.
• A natural ability to demonstrate technology and adapt the conversation for both commercial and technical audiences.
• Confidence navigating objections, creating momentum, and owning the close in a fast‑moving environment.
• Practical knowledge of cloud or Software as a Service solutions and an understanding of how managed service providers create value for their customers.
• The ability to turn a successful sale into meaningful product adoption through focused, value‑led onboarding.
• A collaborative approach and enthusiasm for sharing partner insights that help the wider team continuously improve.
• Strong ownership and organizational discipline, including maintaining accurate opportunity and customer information.
• Curiosity, resilience, candid communication, and a commitment to continually learning.
• A bachelor’s degree in a related field or equivalent practical experience.

Trust and Hiring

At Pax8, we care deeply about building genuine, trust‑based relationships — starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you’re applying as your authentic self, you have nothing to worry about — we’re excited to meet you.

We also use thoughtfully applied AI‑enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritizing applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.

Bring your perspective

We encourage you to apply even if you don’t meet 100% of the criteria. We’re committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in United States.

Total Rewards

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

• Compensation: On Target Earnings starting at $110,000.00 on a 90%/10% split
• 401(k) with Company Match
• Medical, Dental & Vision Coverage
• Employee Assistance Program (EAP)
• Employer-Paid Life, AD&D, Short-Term Disability & Long-Term Disability Insurance
• Flexible Open PTO
• Paid Sick Leave
• Paid Parental Leave
• RTD EcoPass (eligible Colorado-based employees)

Grow with Pax8

There’s extensive room for a talented individual to grow at pace — whether that’s advancing quickly in this role or exploring one of the many opportunities across our global organization. You’ll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you’ll also tap into AI powered tools, “born in the cloud” mentors, and cross‑continent collaboration that broaden your perspective and sharpen your expertise. We’ll give you the space, trust, and the right projects to help you thrive — and full visibility of what it takes to reach your next level.

About Pax8

Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast‑growing, dynamic, and high‑energy organisation with a start‑up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Background Checks

As part of our hiring process, we are required to undertake pre‑employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third‑party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.

Equal Opportunities

Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice: https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/

Application deadline 12/7/26

At Pax8, we care deeply about building genuine, trust‑based relationships — starting with how we hire.

By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you’re applying as your authentic self, you have nothing to worry about — we’re excited to meet you.

Perks:

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

• 401(k) with Company Match
• Medical, Dental & Vision Coverage
• Employee Assistance Program (EAP)
• Employer-Paid Life, AD&D, Short-Term Disability & Long-Term Disability Insurance
• Flexible Open PTO
• Paid Sick Leave
• Paid Parental Leave
• RTD EcoPass (eligible Colorado-based employees)

Please take a moment to review our Proprietary Rights and Non-Competition Agreement— this document outlines important information about your rights and responsibilities if you join our team.

Job Applicant Privacy Notice