Customer Success Manager New York, New York, United States

Healthie Inc.; New York (NY); Hybrid; USD 95,000 - 125,000; Full time

Job summary

Healthie Inc. is looking for a proactive Customer Success Manager to strengthen relationships with enterprise clients in digital healthcare. In this hybrid role, you'll oversee customer satisfaction and drive platform adoption while collaborating with cross-functional teams to enhance the client experience. Ideal candidates have a strong background in customer success and healthcare workflows.

Qualifications

• 5+ years of experience in customer success or account management.
• 2+ years in digital healthcare services, ideally in an EHR/EMR environment.
• Ability to drive adoption and retention.

Responsibilities

• Act as a trusted advisor to customers post-implementation.
• Manage account health and drive growth opportunities.
• Conduct business reviews and provide product guidance.

Skills

Customer Success

Account Management

Healthcare Workflows

Communication Skills

Collaboration

Job description

Healthie powers virtual-first care delivery, improving access to healthcare and enabling better healthcare outcomes through technology.

We build infrastructure that all healthcare organizations need to perform virtual-first care. Between our EHR, scheduling, and patient engagement solutions, Healthie’s API-first approach makes it easy for organizations of every size to build, customize, and scale their business.

Today, we support thousands of organizations—rannging from small private practices to digital health startups and multi-billion-dollar healthcare companies. Leveraging Healthie, our customers deliver care to millions of patients across the full spectrum of healthcare services — from preventative health and wellness to complex chronic care management.

Healthie is seeking a hands-on, proactive Customer Success Manager (CSM) to join our Enterprise team to build strong, lasting relationships with our largest enterprise customers in the digital healthcare space. This customer-facing role is critical to driving adoption, ensuring satisfaction, and identifying opportunities for growth and retention.

As the primary point of contact after implementation, you’ll act as a trusted advisor to our customers, helping them achieve their business goals and maximize the value of Healthie’s platform. Day-to-day, you’ll oversee account health, manage renewals, identify and drive expansion opportunities, conduct quarterly business reviews, provide tailored product guidance and proactively address risks to ensure a seamless customer experience. You’ll also work cross-functionally with teams like Implementation, Solutions Engineering, Product and Support to address challenges, deliver solutions, and continuously enhance the customer journey.

If you’re passionate about building relationships, driving results, and contributing to a high-performing team, this role is for you. Reporting to the Director of Customer Success, this position is ideal for someone with expertise in healthcare workflows, a customer-first mindset, and the ability to deliver measurable outcomes in a fast-paced environment.

Details

• This is a full-time, hybrid position, located in our NYC HQ.
• The base salary for this role is $95,000 - $125,000 per year.
• U.S. work authorization is required and Healthie does not provide sponsorship.

About You

• You have 5+ years of experience in customer success, account management, or a related role, with a proven track record of driving adoption, retention, and achieving renewal and growth targets.
• You bring 2+ years of experience in digital healthcare services, ideally in an EHR/EMR environment, with familiarity in healthcare workflows, digital health solutions, and regulatory requirements (e.g., HIPAA).
• You excel at building strong relationships with multi stakeholders, leading with influence, and fostering collaboration with customers and colleagues.
• You have exceptional written and verbal communication skills, simplifying complex topics for diverse audiences.
• You thrive in fast-paced, self-directed environments with a bias toward execution and delivering results.
• You are passionate about healthcare and committed to improving patient outcomes and experiences.
• You embody Healthie’s core values (Respect, Reliability, Resilience), incorporating them into your work and interactions.
• You are driven, resilient, and relentless in your focus on delivering exceptional results while maintaining high standards of excellence.

Interview Process

• Quick chat with Katie, Director of Talent (20 minutes)
• Interview with Emma, Director of Customer Success (30 minutes)
• Interview with Tariq, COO (20 minutes)
• Group Presentation with Emma, Tariq, & available members of CSM team (1 hour)
• Meet with Erica, CEO + cofounder (20 minutes)

Reference checks

To learn more about Working at Healthie & our benefits, click here .

Healthie is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. We're proud to be building a diverse and inclusive environment that encourages collaboration, creativity, and growth. Whatever your background, please apply if this is a role that would make you excited to come into work every day.

Create a Job Alert

Interested in building your career at Healthie? Get future opportunities sent straight to your email.

Apply for this job

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Do you have 5+ years of direct CSM experience in a B2B SaaS environment AND do you have 2+ years of experience in digital healthcare services, ideally in an EHR/EMR environment, with familiarity in healthcare workflows, digital health solutions, and regulatory requirements (e.g., HIPAA)? *

Are you located in NYC and open to a hybrid work schedule (3x per week in office)? * Select...

Briefly describe your experience in customer success in a B2B SaaS environment. Which position(s) on your resume aligns with this requirement? *

Briefly describe your 2+ years experience in digital healthcare services, in a EHR/EMR environment. Which position(s) on your resume align with this requirment? *

Briefly describe your experience with implementation, account management, and outcomes. *

LinkedIn Profile- please link us directly *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Healthie’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.