Customer Success Manager

Workwize; New York (NY); On-site; USD 75,000 - 200,000; Full time

Job summary

A leading SaaS scale-up is seeking a Customer Success Manager in New York to drive customer success and satisfaction. You will manage the full customer lifecycle, enhance engagement, and focus on growth through upselling while collaborating across multiple departments in a fast-paced, dynamic environment. Ideal candidates have a degree, 2+ years in a client-facing role, and strong problem-solving abilities.

Benefits

Competitive salary and bonus scheme

Flexibility to work in a hybrid/remote environment

Necessary tools and equipment provided

Entrepreneurial work environment promoting innovation

Qualifications

• 2+ years of experience in a client-facing role, preferably SaaS.
• Previous sales experience and managing complex accounts.
• Experience in data analysis and interpretation.

Responsibilities

• Drive customer success and satisfaction through complete lifecycle management.
• Strengthen relationships and identify upselling opportunities.
• Utilize data analysis for maximizing revenue growth potential.

Skills

Problem-solving

Analytical mindset

Customer engagement

English communication

Education

Bachelor’s or Master’s degree

Tools

CRM systems (HubSpot preferred)

PowerPoint

Excel

Job description

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Join our team as the Customer Success in the US for our fast-growing, SaaS scale-up.

We’re expanding into North America and looking for a strategic, hands-on CSM to join our CSM team.

You'll work closely with our customers to drive adoption, retention, and growth—building lasting partnerships while helping shape how we do Customer Success in the US. If you're energized by ownership, impact, and scaling something from day one, we’d love to talk.

At Workwize, we’re revolutionizing how businesses support their global teams.

The rise of a global workforce has enabled companies to access a broader talent pool but has also brought logistical challenges, such as local vendor availability, timely laptop delivery, equipment management, and local retrieval and storage.

Workwize’s SaaS platform, integrated with suppliers and warehouses worldwide, simplifies and automates the deployment, management, and retrieval of IT hardware for distributed teams. Currently, Workwize facilitates fast, local deliveries in 100+ countries, supporting the IT lifecycle for over 25,000 users and managing 100,000+ devices globally.

CSM Role

We are looking for a new Customer Success Manager who understands our customer business objectives and acts as a trusted advisor to our clients. This means you can have a call in the morning with Friesland Campina, Otrium, or Adyen, during the afternoon you will call with a prospective client to discuss QBR or Contract Renewal, whilst at the end of the day you will sit down with the internal team to optimize processes. As our colleague, you will communicate effectively across multiple departments and customers and can shift gears at a moment's notice. Most importantly, you enjoy the challenge of providing excellent customer service in a fast-paced environment. As our clients' needs differ, the solutions and your approach will differ as well.

What you will do:

1. Drive customer success and satisfaction:

• Be responsible for the complete customer lifecycle, ensuring successful delivery, adoption, expansion, and renewal of products and services
• Strengthen relationships by prioritizing engagement with customers
• Focus on driving revenue growth through expansion, identifying opportunities for upselling and cross-selling
• Utilize data analysis and value-driven discussions to enhance adoption and maximize revenue growth potential

Skills and Qualifications:

• Bachelor’s or Master’s degree (or a compelling reason for not completing one)
• 2+ years of experience in a client-facing role, managing complex accounts—preferably in a SaaS environment
• Previous Sales experience - Commercial driven, who knows how to navigate the conversation and add value to our clients
• Strong problem-solving abilities and analytical mindset
• Proficiency in PowerPoint and Excel
• Exceptional attention to detail
• Experience in data analysis and interpretation
• Excellent English communication skills (written and verbal) at a business-professional level

Characteristics:

• You have an ambitious, entrepreneurial & digital mindset with the ability to work effectively and autonomously in an ever-changing start-up environment
• You are a caring person, that wants to make a difference for customers
• Thorough & analytical; you are eager to use the data to identify possibilities to support the clients
• The ability to present to Executives and Key Decision-makers
• Transparent & Honest; you mean what you say and are not afraid to express yourself
• Experience using CRM systems, HubSpot experience being a plus
• You are a natural-born team player who is open to everything and everyone
• Ambassador of hybrid working; you support the hybrid working policy - from our office in New York and from home

Workwize offers:

• A competitive salary and bonus scheme while working in a fast-growing, and dynamic environment.
• Flexibility to work in a hybrid/remote environment, balancing office and home settings.
• The best working setup, with all necessary tools and equipment provided.
• A vibrant, entrepreneurial work environment that encourages innovation and growth.

Our Team

Becoming part of Workwize means making an impact. We make sure that we will contribute to the change in the way of working. For us it is also important that we make an impact on our employees, that they feel challenged and ease. We consist of a rapid growing and ambitious team with all different backgrounds. Entrepreneurs, Operational specialists, Developers, Sales gurus you can find them all at Workwize and are always on the look-out for the next original ideas to reach more consumers and create the best value for our customers.

We are looking forward to meeting you and discover if there is a match with the Workwize team!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Sales

• Industries

  Technology, Information and Internet, Software Development, and Transportation, Logistics, Supply Chain and Storage

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