Customer Success Manager, New Verticals

Attentive; United States; On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health benefits

Equity

Job summary

Attentive is hiring a Customer Success Manager for New Verticals in the United States. You will own relationships with Strategic New Verticals clients, guiding their program strategy, acquisition and messaging, and managing the client lifecycle to maximize value and revenue.

You will forecast revenue, design strategic account plans, and identify opportunities to expand Attentive products. You’ll navigate technical and strategic aspects of client relationships and represent Attentive at meetings

Qualifications

• 3+ years of CS or Account Management experience in MarTech required.
• Strong understanding of growth and retention techniques and strategies.
• Previously have worked closely with engineering and product teams to define requirement and implement solutions.
• Comfortable learning new software (for design, data management, and internal tools).
• Experience navigating complex work processes, tight timelines, and changing teams.
• Extremely detail oriented and organized.
• Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools.
• Interest in software and entrepreneurship.

Responsibilities

• Gain the confidence of and cement relationships with customers throughout the lifecycle, including goal-setting, value delivery, account growth, new product adoption and renewals.
• Deliver a consultant perspective in all customer interactions.
• Lead and present at customer meetings, in-person or via video conference.
• Analyze usage to form accurate forecasts and maintain renewal visibility; manage risk throughout the year.
• Lead discussions to identify desired product integrations and translate feedback into requirements.

Skills

CS/AM experience

MarTech

CRM tools

Data-driven

Communication

Tools

Salesforce

Catalyst

Job description

Customer Success Manager - New Verticals

United States

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.

Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers.

About the RoleWe are looking for an experienced customer success professional to join our team as a Customer Success Manager. You will take ownership of relationships with our Strategic New Verticals clients and lead their program strategy in a consultative and data-driven fashion. You will run all facets of their acquisition and messaging program and own the customer relationship at strategic goal alignment during implementation and moving through every part of the client lifecycle, working cross-functionally to provide maximum value for your customers, while retaining and growing revenue for Attentive.

As a CSM, you will be responsible for accurate revenue and renewal forecasting, designing and implementing strategic account plans, and identifying opportunities to expand the customers suite of Attentive products to satisfy their goals.

You will have the latitude and autonomy to navigate the technical and strategic aspects of your relationship with the customers and be trusted to represent Attentive at in-person meetings and functions, happy hours, and events.

What You'll Accomplish

• Gain the confidence of and cement relationships with customers throughout the entire lifecycle of the account including: goal-setting, value delivery, account growth, new product adoption, and renewals
• Work independently to deliver a "consultant" perspective in all customer interactions
• Regularly lead and present at customer meetings, both in-person and over video conference
• Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
• Lead discussions with customers to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements

Your Expertise

• 3+ years of CS or Account Management experience in MarTech required
• Strong understanding of growth and retention techniques and strategies
• Previously have worked closely with engineering and product teams to define requirement and implement solutions
• Comfortable learning new software (for design, data management, and internal tools)
• Experience navigating complex work processes, tight timelines, and changing teams
• Extremely detail oriented and organized
• Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools
• Interest in software and entrepreneurship

You’ll get competitive perks and benefits , from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

• The US base salary range for this full-time position is $90,000 - $115,000 base + commission + equity + benefits
• Our salary ranges are determined by role, level and location

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other's champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive's success

Learn more about AWAKE , Attentive's collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

U.S. Equal Employment Opportunity information (Completion is voluntary and will not subject you to adverse treatment)

Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.

By checking this box, I consent to Attentive collecting, storing, and processing my responses to the demographic data surveys above.