Client Success Manager

Wishup; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

Wishup seeks a dedicated Client Success Manager located in Bengaluru, India, working US hours to drive customer success strategies and enhance account management. The ideal candidate has 2+ years of relevant experience and excellent communication skills, ready to engage with key stakeholders and improve service offerings.

Qualifications

• 2+ years of customer success/client relationship experience.
• Proven record in client-facing roles.
• Strong communication and presentation skills.

Responsibilities

• Own the entire top line for assigned accounts.
• Develop and execute customer success strategy.
• Build relationships with customer stakeholders.

Skills

Customer success management

Account management

Business development

Communication skills

Tech-savvy

Problem-solving

Job description

AboutWishup

Wishup is India’s largest remote work platform (since 2017), connecting global businesses with top remote professionals in roles such as Virtual Assistants, Operations/Admin Managers, Executive Assistants, Project Managers, Bookkeepers, and Accountants. With a stringent 0.1% acceptance rate, each professional is upskilled and managed via our AI-based remote work tool.

Backed by marquee investors (Orios Ventures, Inflection Point Ventures, 500 Startups, and Tracxn Labs), Wishup’s leadership team includes alumni from premier institutes like IIT Madras, IIM Ahmedabad, IIT Kanpur, IIT Bombay, and DCE.

About the role, Keynotes:

• Profile– Client Success Manager
• Role– Full-time
• Grade– Manager / Sr. Manager
• Location– Bengaluru (Candidate has to be ready with work from office)
• Work hours– Mon to Fri / US Shift (EST / PST 9 AM to 6 PM)

What you'll do?

• Own the entire top line for the assigned accounts
• Develop and execute the customer success strategy for your assigned accounts to drive revenue retention
• Own the entire post-sales customer lifecycle through proactive relationship building, right from onboarding, education, support, feedback, renewals, upsells, and referrals
• Monitor account health, adoption metrics, and execution of customer success plans
• Increase client lifecycle by consulting relevant new ideas and demonstrating a high level of service that enables end-users to improve efficiencies
• Partner with sales and operations to provide insights on customer health with a focus on adoption, expansion opportunities, and renewals
• Build deep relationships with key customer stakeholders to inform engagement strategy and create new opportunities and service advocates

What are we looking for?

• 2+ years of customer success/client relationship experience, post-sales or consulting role
• Strong work experience in client-facing roles such as account management, business development
• Very detail-oriented, tech-savvy and solution-oriented
• Proven track record and enthusiasm for driving outcomes with the ability to work under pressure
• Experience in onboarding, set up, training/product demos, resolution and escalation of issues, and client retention.
• Able to use data to make decisions, simplify complex problems, and express themselves thoughtfully
• Strong track record of identifying customer needs and successfully executing retention and adoption strategies
• Ability to challenge team members and be challenged, provide and receive feedback to achieve team goals
• Excellent communication and presentation skills with the ability to flex style depending on the audience (C-Level / Leadership / Team)

Job Pre-requisite

• Wifi - 100mbps internet speed
• Laptop with 8gb ram(windows) or 3GB ram(mac)
• Minimum I3 8th gen processor @ 2.4Ghz, minimum 256mb internal GPU
• Good camera and Headset
• A quiet and well-lit workspace

Selection Process

• 2 rounds of Tests - Aptitude Test(15 questions in 15 minutes) and Email Writing test(15 minutes)
• 3-4 rounds of interviews
• Assignment (Can be skipped for fast-track cases)