Customer Success Manager New Customer Success Manager New

Mighty Networks; United States; Remote; USD 70,000 - 125,000; Full time

Benefits offered by this job

Remote-first culture

Competitive benefits including health/

Professional growth & leadership paths

Job summary

Mighty Networks is redefining communities and digital businesses through its remote-first culture. We seek a Customer Success Manager to partner with Mighty Pro Hosts, guiding them to unlock potential, boost adoption, and sustain growth.

You’ll drive strategic engagement, renewal management, and ongoing value delivery across the host lifecycle. The role emphasizes proactive relationship management, executive communication, and a passion for community-powered brands.

Qualifications

• Proven experience in customer success with measurable results.
• Strong organizational and relationship-building skills.
• Experience managing high-value accounts and driving value.
• Proactive and dynamic in fast-paced, growing environments.
• Curiosity and active listening with a passion for community businesses.

Responsibilities

• Serve as the primary relationship owner from sign-on through renewal.
• Develop and deliver custom quotes for additional services.
• Partner with hosts to increase product adoption and retention.
• Map out a success plan to exceed goals and deliver results.
• Anticipate milestones and plan timely interventions and support.
• Identify risks and coordinate cross-functional teams to mitigate them.
• Generate value with clear goals, milestones, and regular check-ins.
• Communicate with hosts and internal teams to improve scalability.
• Own the renewal process and secure long-term commitments.

Skills

Customer success

Relationship-building

Account management

Proactive approach

Curiosity and listening

Executive communication

Innovation mindset

Feedback loops

Entrepreneurial mindset

AI-driven solutions curiosity

Job description

Mighty Networks helps people and brands build communities, online courses, memberships, challenges, and events. Through its advanced technology, called people magic, Mighty helps the members of those networks build relationships with each other by surfacing the most relevant and interesting connections.

Because of this novel approach and member-centered experience, Mighty has produced the most $1M communities and helped its Hosts earn over $500M.

The Role

At Mighty Networks, we believe communities are the next generation of digital business. As a Customer Success Manager, you will play a key role in ensuring our Mighty Pro Hosts achieve outstanding success. You will act as their primary partner, helping them unlock their community’s potential and exceed their goals through proactive engagement, strategic guidance, and ongoing relationship management. The ideal candidate is results-driven, strategic, and committed to ensuring our Hosts see measurable success.

What You\'ll Do

• Serve as the primary relationship owner from the moment a Pro Host signs with Mighty through renewal and beyond, ensuring a seamless and positive experience throughout the customer lifecycle.


• Develop and deliver custom quotes for additional services, aligning with Hosts\' evolving needs and business objectives.


• Partner with Mighty Pro Hosts to increase adoption of key product features that will lead to great engagement and retention within their community.


• Map out a compelling success plan for each Mighty Pro Host, aiming to exceed their goals and deliver results beyond their initial expectations.


• Proactively anticipate and plan for key moments and milestones in the annual life of a Mighty Pro Host, ensuring timely interventions and support.


• Identify and mitigate risks to our long-term relationships with Mighty Pro Hosts, collaborating with cross-functional teams to address challenges promptly.


• Creatively generate value by ensuring clear goals, key milestones, frequent check-ins, and Host and member satisfaction - capturing and sharing best practices from across our entire Customer Success function.


• Communicate consistently and methodically with Mighty Pro Hosts and internal teams, including leadership, marketing, product, and customer advocacy, to ensure continuous improvement and scalability of Host results.


• Own the renewal process from start to finish, proactively engaging Hosts well in advance of their renewal date, addressing concerns, demonstrating ongoing value, and securing long-term commitments.

What We\'re Looking For

• Proven experience in Customer Success, with a track record of delivering exceptional results for clients.


• Strong organizational and relationship-building skills, with the ability to manage complex client relationships and navigate challenging conversations effectively.


• Experience managing high-value accounts, demonstrating the ability to help successful brands, entrepreneurs, and creators build incredible businesses through the power of community.


• A proactive and dynamic approach, thriving in a fast-paced, rapidly growing environment, and constantly seeking ways to enhance impact and value creation.


• Curiosity and active listening skills, with a passion for community-powered businesses and a desire to be part of building a new and critical team at a pioneering startup.


• Confidence in executive communication, both with high-profile Hosts and internal leaders, ensuring clear and effective dialogue.


• A desire to drive innovation, helping creators, entrepreneurs, and brands make the biggest impact in 2027 and beyond.


• Ability to implement feedback loops to capture customer insights and inform product development and service enhancements.


• An entrepreneurial mindset - you understand what it takes to build something from nothing, which gives you a natural empathy for the creators, entrepreneurs, and brands you\'ll serve.


• A genuine curiosity about AI-driven solutions, consistently exploring how emerging tools can enhance customer outcomes, streamline your own workflows, and unlock new ways for community-powered businesses to grow and thrive.

What We Offer

• A dynamic, remote-first work culture that values creativity, autonomy, and bold thinking.


• Comprehensive benefits, including health, vision, dental, and paid time off.


• Clear opportunities for professional growth, including leadership pathways and skill development support.


• The chance to shape the future of how communities, creators, and brands thrive online—with the team that’s building what’s next.

Join us in shaping the future of community-driven digital businesses with Mighty Pro!

Compensation: The base salary for this role ranges from $70,000-$125,000, with exact compensation based on location, experience, and cost of living.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Mighty Networks's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.