Customer Success Manager (Network Development)

AppDirect; United States; Remote; USD 42,000 - 70,000; Full time

Job summary

AppDirect is seeking a junior CSM – Network Development Specialist to help grow and strengthen the PartnerStack Network. This role focuses on sourcing new partners, vetting applicants, and building categorization systems to scale the network.

You’ll work with the Network Manager on recruitment, segmentation, and identifying emerging talent. You’ll engage in day-to-day administrative tasks, maintain partner data, and contribute to internal reporting on recruitment progress and partner

Qualifications

• Prior experience in a BDR, recruiting, partnerships, or affiliate marketing-adjacent role (internships welcome).
• Strong organizational instincts - comfortable building structure and process where none exists yet.
• Comfortable with outbound outreach and initial-stage relationship building.
• Detail-oriented, with an ability to work with data/spreadsheets to track and categorize information at scale.
• Curious and analytical - genuinely interested in figuring out what makes a partner successful and spotting patterns.
• Strong written communication skills for partner outreach and internal documentation.

Responsibilities

• Source and reach out to prospective affiliates/partners across relevant verticals to grow the size and quality of the Network.
• Conduct initial vetting of inbound and outbound partner applicants against Network fit criteria.
• Maintain a consistent outreach cadence and track pipeline of prospective partners from first contact through onboarding.
• Review existing partner profiles and proactively identify good-fit vendor opportunities for them.
• Support vendor onboarding by surfacing a shortlist of relevant, high-potential partners for new programs.
• Develop and maintain a structured taxonomy for categorizing partners (e.g., by vertical, content type, audience size, performance tier).
• Build repeatable processes and lightweight tooling/tracking systems to keep partner data organized.
• Assist the Network Manager with day-to-day administrative and organizational tasks related to Network health.
• Help prepare internal reporting on partner recruitment, categorization coverage, and pipeline of emerging partners.

Skills

Organizational skills

Outbound outreach

Data analysis

Written communication

Attention to detail

Collaborative mindset

Job description

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture- one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

The CSM - Network Development Specialist is a junior, internally-facing role focused on growing and strengthening the PartnerStack Network - the marketplace connecting vendors with high-performing affiliates and partners. This role is less about managing external client relationships and more about the behind-the-scenes work that keeps the Network healthy: sourcing and vetting new partners, matching existing partners to the right vendor opportunities, and building the categorization systems and processes that make the Network easier to navigate and scale. You'll work closely with the Network Manager to support day-to-day Network operations, with a particular focus on partner recruitment, partner segmentation, and spotting emerging talent within the partner base before they become obvious.

What you'll do and how you'll have an impact

• Source and reach out to prospective affiliates/partners across relevant verticals to grow the size and quality of the Network
• Conduct initial vetting of inbound and outbound partner applicants against Network fit criteria
• Maintain a consistent outreach cadence and track pipeline of prospective partners from first contact through onboarding
• Review existing partner profiles (audience, content type, performance history, niche) and proactively identify good-fit vendor opportunities for them
• Support vendor onboarding by helping surface a shortlist of relevant, high-potential partners for new programs
• Develop and maintain a structured taxonomy for categorizing partners (e.g., by vertical, content type, audience size, performance tier)
• Build repeatable processes and lightweight tooling/tracking systems to keep partner data organized and up to date
• Assist the Network Manager with day-to-day administrative and organizational tasks related to Network health
• Help prepare internal reporting on partner recruitment, categorization coverage, and pipeline of emerging partners

What we're looking for

• Prior experience in a BDR, recruiting, partnerships, or affiliate marketing-adjacent role (internships welcome)
• Strong organizational instincts - comfortable building structure and process where none exists yet
• Comfortable with outbound outreach and initial-stage relationship building
• Detail-oriented, with an ability to work with data/spreadsheets to track and categorize information at scale
• Curious and analytical - genuinely interested in figuring out "what makes a partner successful" and spotting patterns before they're obvious
• Strong written communication skills for partner outreach and internal documentation

About AppDirect:

AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy.

We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy.For more information of our general privacy practices, please see AppDirect Privacy Notice: link: https://www.appdirect.com/about/privacy-notice