Customer Success Manager, Mid-Market

Pulley; San Francisco (CA); On-site; USD 145,000 - 200,000; Full time

Job summary

A leading company in the software development sector is seeking a Customer Success Manager for the mid-market segment. The role offers the opportunity to work in a fast-paced environment, ensuring the success of key accounts and providing strategic guidance. With a focus on relationship building and customer feedback, the ideal candidate will possess strong communication skills and a solutions-oriented mindset. Benefits include health insurance, unlimited PTO, and 401(k) matching.

Benefits

Health Insurance

Unlimited PTO

401(k) Match

Qualifications

• 5+ years of customer success or account management experience in a startup/SaaS environment.
• Ability to manage complex stakeholder relationships.
• Strong communication skills.

Responsibilities

• Building and maintaining strategic relationships with executives.
• Analyzing customer data to drive adoption and business outcomes.
• Conducting product training sessions.

Skills

Customer Success

Communication

Stakeholder Management

Solutions-oriented Mindset

Empathy under Pressure

Job description

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Pulley is looking for a Customer Success Manager who thrives in a fast-paced startup environment and cares about founder and executive success. The role involves building and maintaining strategic relationships with executives and key stakeholders across a mid-market customer portfolio, serving as a trusted advisor throughout their growth journey. Responsibilities include analyzing customer data to drive Pulley adoption and business outcomes, identifying and mitigating customer risks, gathering customer feedback to inform R&D, conducting product training sessions, partnering with cross-functional teams to deliver services or solutions, and leading team initiatives. Qualifications include 5+ years of customer success or account management experience in startup/SaaS environments, ability to manage complex stakeholder relationships, strong communication skills, experience delivering customer training, a solutions-oriented mindset, empathy under pressure, passion for customer experience, and aptitude for mastering complex topics such as financial systems and equity structures. The company culture values first principles thinking, iterative shipping, bold honesty combined with consideration, and a 'default yes' mindset. The team is remote-first with an office in San Francisco and offers US-based benefits including health insurance, unlimited PTO, and 401(k) match.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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