Customer Success Manager

Broccoli AI; San Francisco (CA); On-site; USD 100,000 - 160,000; Full time

Job summary

Join a dynamic technology company focused on revolutionizing home service businesses as a Customer Success Manager. In this role, you will empower contractors to maximize the value of Broccoli's AI solutions, ensuring customer satisfaction while driving growth through upselling. This position is pivotal in maintaining long-lasting relationships with high-value accounts, making it essential for success in a fast-paced environment.

Qualifications

• 5+ years in Customer Success or Account Management, ideally in SaaS.
• Experienced in growing accounts and comfortable owning upsell quotas.
• Proficient in maintaining high customer satisfaction and retention.

Responsibilities

• Help contractors unlock the full value of Broccoli.
• Own customer expansion and upsells.
• Collaborate with Sales, Product, and Onboarding for account success.

Skills

Customer Empathy

Speed

Humility

Account Management

Upselling

Job description

Join to apply for the Customer Success Manager role at Broccoli AI

Join to apply for the Customer Success Manager role at Broccoli AI

This range is provided by Broccoli AI. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $160,000.00/yr

Broccoli is building the AI-native operating system for home service businesses. Running a plumbing or HVAC company is chaotic—calls, scheduling, dispatch, follow-ups, marketing. We automate all of it so contractors can focus on what they do best: serving customers.

Our AI agents handle both revenue and ops—answering phones 24/7, booking jobs in real time, following up on leads, and alerting techs when emergencies hit.

We’ve grown from 0 to 200+ contractors in under a year, raised an unannounced round led by a Tier 1 VC to take on one of the biggest labor automation opportunities in the country.

Our Culture

We move fast. We talk to customers every day.

At Broccoli, We Value

• Customer Empathy – We feel our customers' pain and build with their problems in mind.
• Speed – We move fast because speed forces simplicity and sharp focus on what truly matters.
• Humility – We stay humble, let the work speak, and never assume we have all the answers
  
  

About The Role

At Broccoli, Customer Success isn't a support function — it's a growth engine. As a Customer Success Manager , you’ll help our contractors get real results from Broccoli's AI agents, while also identifying upsell opportunities and driving expansion. You’ll own relationships with our high-value accounts, maintain customer love, and hit a revenue number. This is part success, part sales, and all about execution. If you're ambitious, disciplined, and obsessed with helping customers win — this is your lane.

Your Core Responsibilities

• Help contractors unlock the full value of Broccoli — through training, playbooks, and hands-on optimization.
• Own customer expansion and upsells — you carry a quota and are the second salesperson on the account.
• Maintain high customer satisfaction, trust, and retention.
• Run QBRs, uncover growth opportunities, and get ahead of churn risks early.
• Collaborate with Sales, Product, and Onboarding to drive long-term account success.
  
  

You Might Be a Fit If You

• Have 5+ years in Customer Success or Account Management , ideally in SaaS with $20K–$100K ACV customers
• Know how to grow accounts — not just maintain them — and are comfortable owning upsell quota
• Have worked with SMBs, mid-market, or vertical SaaS (bonus if you've sold to home service or non-tech buyers)
• Are ambitious, process-driven, and execute with discipline (no follow-up missed, ever)
• Have managed 20–60K ACV accounts — and if you have enterprise experience, you can own our $100K+ tier

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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