Customer Success Manager (Remote - US)

Jobgether; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

A leading company is seeking a Customer Success Manager (Mid-Market) to be the primary contact for Enterprise customers in the United States. This mid-senior level position focuses on onboarding, driving product adoption, and ensuring customer satisfaction, offering a competitive salary and a dynamic work environment.

Benefits

Competitive salary with OTE

Equity participation

Comprehensive healthcare coverage

Flexible paid time off

401(k) retirement plan

Work-from-home stipend

Qualifications

• 3-6 years experience in customer-facing roles, preferable with SaaS products.
• Strong communication skills for technical concepts.
• Excellent organizational and problem-solving skills.

Responsibilities

• Manage onboarding and enablement for new mid-market Enterprise customers.
• Drive contract renewals and ensure high customer satisfaction.
• Collaborate with Product and Marketing to improve customer experience.

Skills

Communication

Problem-solving

Organizational skills

Job description

About Jobgether:

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Success Manager (Mid-Market) in the United States.

As a Customer Success Manager, you will be the primary point of contact for mid-market Enterprise customers, guiding them through onboarding, adoption, and renewal processes to ensure they get maximum value from their SaaS investment. Your role will involve building strong relationships with customers, driving product adoption, identifying expansion opportunities, and collaborating closely with sales and product teams. You'll use your product knowledge and customer insights to solve business challenges and deliver a seamless, high-impact customer experience. This position requires a proactive, organized professional who thrives in a fast-paced, growth-oriented environment.

Accountabilities:

• Manage onboarding and enablement for new mid-market Enterprise customers tailored to their business needs
• Advise customers on best practices to maximize product adoption and value
• Monitor usage and engagement data to identify risks and opportunities, delivering timely interventions
• Drive contract renewals and ensure high customer retention and satisfaction
• Partner with Account Executives to identify and pursue growth opportunities within existing accounts
• Collaborate cross-functionally with Product, Marketing, and Support teams to share customer feedback and improve the product experience
• Lead strategic initiatives focused on improving key metrics including adoption, retention, and expansion
  
  
  

Requirements

• 3-6 years experience in customer-facing roles such as customer success, account management, or sales, preferably with SaaS products
• Proven track record managing subscription renewals and driving account expansion
• Strong communication skills with ability to explain technical concepts to non-technical audiences
• Excellent organizational skills to manage multiple accounts and coordinate across teams
• Problem-solving mindset with a passion for technology and continuous learning
• Ability to build trust and influence stakeholders at various levels
• Comfortable working in a dynamic startup environment with evolving processes and priorities
  
  
  

Benefits

• Competitive salary with OTE ranging from $100k to $150k depending on location and experience
• Equity participation in a fast-growing company
• Comprehensive healthcare coverage including medical, dental, and vision
• Flexible paid time off and parental leave
• 401(k) retirement plan
• Work-from-home stipend
• Access to a collaborative, supportive, and high-performing team culture
  
  
  

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.

If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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