Customer Success Manager, Latam

Invicti; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

401(k) Savings Plan

Parental Leave

Discretionary Time Off

Quarterly Thrive‑Wellness Days

Volunteerism Time Off

Paid Birthday Off

Employee Recognition

Hybrid work schedule

Job summary

Invicti is seeking a Customer Success Manager based in Austin, TX, to lead post-sales activities and build strong relationships with a diverse customer base.

You will collaborate across Sales, Marketing, Product, Engineering to align messaging and drive renewals, expansions, and advocacy.

The role requires 2–3 years in SaaS CS or AM, English and Spanish, and willingness to travel; the team operates in a hybrid model with weekly in-office days.

Qualifications

• 2–3 years of SaaS Customer Success or Account Management experience.
• Professional English and Spanish verbal and written communication.
• Experience building relationships with clients and managing renewals/upsells.
• Strong presentation and written communication skills; excellent time management.

Responsibilities

• Lead post-sales activities and maintain strong client relationships.
• Represent the voice of the customer across teams.
• Collaborate with Sales, Marketing, Product, Engineering to ensure clear messaging.
• Renew and expand partnerships to drive growth.
• Track quarterly metrics on retention, pricing and upsells.
• Drive customer adoption, training and best-practice development.
• Conduct Quarterly Business Reviews and analyze data for recommendations.
• Monitor churn risk and coordinate mitigation.

Skills

SaaS Customer Success experience

Fluent English and Spanish

Relationship building with clients

Renewals and upsells

Presentation and communication

Time management and organization

Travel to customer locations

Job description

WhoWeare:

InvictiSecurityhelpsmorethan4,000organizationsworldwidesecurewebapplicationsandAPIswiththeindustry’smostaccurateapplicationsecurityplatform,poweredby20yearsoftechnologyleadershipinDAST.Combiningproof-basedtesting,runtimeintelligence,andcontinuousinnovation,InvictienablesAppSecteamstoidentifyrealrisk,reducealertnoise,andshipsecuresoftwarefaster.

Location:Candidates to be based in Austin, TX

Who You Are:

Our Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with at least 2-3 years of SaaS Customer Success or Account Management experience. You’re the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti’s customer base.

Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy.

What You’ll Be Doing:

• Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution
• Acting as the voice of the customer
• Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
• Retaining long‑term partnerships by independently renewing and expanding successful customers
• Dominating quarterly metrics concerning customer retention, price increase, and upselling
• Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
• Conducting Quarterly Business Reviews in order to drive positive customer outcomes
• Independent analysis of data in order to discover insights that drive recommendations for clients
• Tracking accounts to identify churn risks and working proactively to mitigate such risks
• Working closely with LATAM channel partners to further develop and expand our LATAM business

What You’ll Need:

• A minimum of 2-3 years of experience in Customer Success or Account Management
• Professional English and Spanish verbal and written communication
• Experience building relationships with clients
• Familiarity with managing customer renewals and upsells
• Strong presentation, meeting facilitation, and written communication skills
• Excellent time management and organizational skills with the ability to track numerous details
• Desire to work in a dynamic start‑up in which your input is encouraged in order to help craft offerings and interaction with clients
• Experience working with channel partners to support customer needs
• Willingness to travel to customer locations

Why Invicti:

Your Health & Wellness Matters:

Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day.

Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more

Parental Leave16 week paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent

401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting

We Value Adult/Life Balance:

Hybrid: Twice a week from our Austin office, hybrid/home schedule

Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued

Quarterly Thrive‑Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate

Volunteerism Time Off : 5 days of paid time off each year to participate in the volunteer activities of your choice

Paid Birthday Off: Take your birthday off to celebrate you!

We Value You:

Employee Recognition: Ongoing recognition & rewards. A Culture that emphasizes personal and professional growth

At Invicti, we believe our people are at the core of our success. Our Total Rewards approach is designed to attract, support, and grow exceptional talent by offering a balanced mix of competitive compensation, meaningful benefits, and opportunities for recognition and development. We take a global, flexible approach that aligns with our business goals and values while adapting to regional needs. Above all, we are committed to transparency and ensuring our employees understand how we invest in their success and well‑being.

As we operate in a dynamic, fast‑paced industry, this role evolves with the business. While core responsibilities are outlined above, duties may adapt over time to meet operational needs and support both team success and your professional growth

At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.