Mid Market Customer Success Manager

Invicti; Austin (TX); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Flexible vacation schedule

Paid Birthday Off

401(k) Savings Plan

Job summary

A leading software company in Austin, Texas is seeking a Customer Success expert to champion client success. You will lead relationship-building efforts, ensure customer retention and expansion, and analyze data for insights. Ideal candidates will have 1-2 years in a SaaS environment with excellent communication skills. This role includes comprehensive health benefits, a hybrid work environment, and encourages a strong work-life balance.

Qualifications

• Minimum 1-2 years experience in Customer Success or Account Management.
• Strong presentation and written communication skills.
• Willingness to travel to customer locations.

Responsibilities

• Lead post-sales activities through relationship-building.
• Act as the voice of the customer.
• Track accounts to identify churn risks.

Skills

Customer Success experience

Relationship building

Presentation skills

Time management

Analytical skills

Job description

Overview

Who You Are: You are a Customer Success guru who is ready to champion the success of our clients. You are a highly motivated and inquisitive professional with at least 1-2 years of SaaS Customer Success or Account Management experience, and you are excited to bring your creative and process-driven mindset to our team. You will help ensure customers realize the full value of their investment and thrive in a fast-paced environment, building strong relationships that drive adoption, renewals, and expansion.

What You’ll Be Doing:

• Leading all post-sales activities for Invicti's customers through relationship-building, product knowledge, planning, and execution
• Acting as the voice of the customer
• Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
• Retaining long-term partnerships by independently renewing and expanding successful customers
• Dominating quarterly metrics concerning customer retention, price increase, and upselling
• Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
• Conducting Quarterly Business Reviews to drive positive customer outcomes
• Independent analysis of data to discover insights that drive recommendations for clients
• Tracking accounts to identify churn risks and working proactively to mitigate such risks

What You’ll Need:

• A minimum of 1-2 years of experience within a Customer Success, Account Management, or SaaS Sales role
• Experience building relationships with clients
• Familiarity with managing customer renewals and upsells
• Strong presentation, meeting facilitation, and written communication skills
• Excellent time management and organizational skills with the ability to track numerous details
• Desire to work in a dynamic start-up in which your input is encouraged to help craft offerings and interaction with clients
• Willingness to travel to customer locations

Why Invicti

Note: Some benefits descriptions include emphasis in the original content; entries are retained as provided where possible and reformatted for clarity.

• Your Health & Wellness Matters
• Health Insurance: We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of health care and 50% vision/dental premium costs. Coverage is effective on day one.
• Employee Assistance Program: Emotional support counseling services – 24/7 life coaching, dependent care, elder care, financial & legal support, wellness coaching, new parent support, and more
• Parental Leave: 16 weeks paid leave for birthing parent recovery; 4 weeks paid leave for non-birthing/bonding parent
• 401(k) Savings Plan: 50% match up to 6% with 100% annual vesting

• We Value Adult/Life Balance
• Hybrid or remote working: Hybrid/home schedule available for local office locations
• Discretionary Time Off: Flexible vacation schedule
• Quarterly Thrive-Wellness Days: One extra vacation day per quarter for company-wide breaks
• Volunteerism Time Off: 5 paid days per year
• Paid Birthday Off: Take your birthday off

• We Value You
• Employee Recognition: Ongoing recognition and rewards; culture supporting personal and professional growth

Statement on Diversity and Inclusion: At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here. We are committed to creating a space where everyone feels valued and included. Come as you are and join us in shaping the future of our industry.