Client Service Manager 2, Dashboard Legal

Bloomberg Industry Group; Arlington (VA); Hybride; USD 100 000 - 150 000; Plein temps

Avantages offerts par ce poste

Client incentive bonus program

Résumé du poste

Bloomberg Industry Group in Arlington, VA seeks a Client Service Manager 2 to drive engagement, training, and renewals for key accounts. You’ll act as liaison among accounts, sales, and departments, and identify upsell opportunities to maximize product utilization.

The role requires a Bachelor’s degree and 7+ years of sales/account management experience in a related market; travel within the territory is required. A competitive compensation package with incentives is offered.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 7+ years of sales or account management experience preferred in a related market.
• Strong analytical, organizational and communication skills.

Responsabilités

• Serve as the primary contact for users in an existing client to boost usage and renewals.
• Establish long-term relationships and identify upsell opportunities.
• Monitor account health and craft engagement strategies.
• Train and support accounts to maximize product utilization and onboarding.
• Collaborate with Relationship Partners to pursue growth opportunities.

Connaissances

Prioritize accounts

Multi-project management

Analytical skills

Interpersonal communication

Travel ability

Formation

Bachelor’s degree or equivalent experience

Description du poste

## Client Service Manager 2, Dashboard LegalApplylocations: Arlington, VA - 1801 S Bell (INDG)time type: Full timeposted on: Posted Yesterdayjob requisition id: 143468Manages engagement efforts and supports select customer accounts to drive greater customer satisfaction and utilization of assigned products to maximize customer retention. Provides account training, acts as a liaison between assigned accounts and sales representatives and other Bloomberg Industry Group departments, identifies up-sell opportunities, and answers customer inquiries in a timely fashion.## ****Primary Responsibilities****:***** Serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement and renewals.* Establishes long-term relationships with customers and identifies up-sell opportunities.* Proactively monitors account health and crafts engagement strategies.* Trains and supports assigned accounts to maximize utilization of Bloomberg Industry Group products, including on-boarding training of new employees to client firms.* Helps clients set up alerts, dashboards, and more.* Collaborates closely with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients.* Participates in special projects and performs other duties as assigned.## ****Job Requirements****:***** Knowledge of assigned market (e.g. law firms, tax & accounting, corporations) preferred.* Proven ability to prioritize accounts and manage multiple projects and activities to meet business’ objectives and deadlines.* Strong analytical, organizational and interpersonal communication skills.* Ability to travel to within assigned territory.## ****Education and Experience:***** Bachelor’s degree with coursework in business, marketing, sales or related field; or equivalent experience.* 7 or more years of successful sales or account management experience in a business environment comparable to Bloomberg Industry Group.* Prior Account Management experience is preferred.**Compensation Range:**$100,000.00-$150,000.00 You will also participate in the Client Incentive Bonus program which has quarterly and annual incentive elements. During the interview process, our hiring team will discuss the compensation elements that make up the on-target earnings for this role, including how to maximize your earnings in this position. **Equal Opportunity**Bloomberg Industry Group maintains a continuing policy of non-discrimination in employment. It is Bloomberg Industry Group’s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (“Protected Characteristic”). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics (“Discrimination”).