Customer Success Manager I

Qumulo; United States; On-site; USD 50,000 - 76,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to drive customer engagement and ensure satisfaction. In this role, you will onboard and support customers, ensuring they maximize their investment in the company's innovative data management solutions. You will collaborate with various teams to facilitate seamless deployments and provide valuable insights to enhance customer experience. This position offers a dynamic environment where your contributions will directly impact customer success and drive growth. If you are passionate about customer success and enjoy working in a collaborative setting, this opportunity is perfect for you.

Qualifications

• 2+ years in customer-facing/support roles.
• Strong problem-solving and communication skills.

Responsibilities

• Own customer success including onboarding and retention.
• Work cross-functionally with sales and engineering teams.

Skills

Communication Skills

Problem-Solving Skills

Project Management

Organizational Skills

Customer Support Experience

Tools

Slack

Microsoft Teams

Job description

Join to apply for the Customer Success Manager I role at Qumulo

About The Company

Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere – at the edge, in the core data center and in the cloud. With unstructured data growing in more locations faster than ever before, enterprises today need a way to store, manage, and curate data simply and efficiently in any location, on any platform. This is precisely what Qumulo was founded to accomplish.

At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, share by default, are data-driven and experimental, and as an inclusive workplace, we encourage and celebrate multiple points of view. We believe diversity drives innovation.

About The Position

Customers are the lifeblood of our company, and Qumulo is looking for strategic, customer-focused, and results-driven Customer Success Managers (CSMs). CSMs will onboard, coordinate installation, engage, retain, and enable our customers to curate their data at exabyte scale. The CSM is responsible for the complete lifecycle of a portfolio of Qumulo customers and nurturing those relationships to ensure their continued success.

Responsibilities

1. Own the success of Qumulo customers including onboarding, installation, retention, and renewal. Ensure customers derive maximum value from their investments in Qumulo.
2. Drive seamless onboarding processes and coordinate with OEM & Channel partners, account teams, and customers for successful deployments and expansions.
3. Work cross-functionally with sales, product, operations, and engineering teams to manage deployment and ongoing usage of Qumulo products.
4. Prioritize and resolve customer issues, escalating as necessary.
5. Present data-driven quarterly business reviews to customers.
6. Provide feedback to engineering and product teams on feature requests and improvements.
7. Keep customers informed of product updates beneficial to their workflows.

Qualifications

1. Excellent written and verbal communication skills.
2. Strong problem-solving skills with a can-do attitude.
3. Strong project management and organizational skills.
4. Detail-oriented with the ability to multitask and prioritize.
5. Ability to escalate issues appropriately.
6. Experience in customer-facing/support roles (minimum two years).
7. Experience working in an open, collaborative environment using tools like Slack or Teams.
8. Experience managing success for up to 75 accounts.
9. Ability to travel up to 10%.
10. Optional: Networking configuration experience with modern switch OS, familiarity with Linux & Windows, Active Directory, SaaS/subscription models, scale-out file systems.

The annual pay range for this role is USD $50,000 - $76,000.

Qumulo is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin. We conduct comprehensive background checks and comply with all applicable laws.

For more information, see our Applicant and Employee Privacy Notice.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Software Development

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