Senior Dealer Success Manager

Upstart; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Senior Dealer Success Manager to join their dynamic team. This role focuses on building trusted partnerships with dealerships while delivering exceptional financing experiences for car buyers. You'll drive growth, onboard new partners, and be the product ambassador, ensuring dealers have the tools they need to succeed. With a strong emphasis on communication and problem-solving, this position offers the chance to thrive in a fast-paced startup environment. If you're passionate about the auto finance industry and eager to make an impact, this opportunity is perfect for you.

Qualifications

• 3-5+ years of experience in Dealer Relationship Management.
• Exceptional communicator with problem-solving skills.
• Tech-savvy and organized, able to work independently.

Responsibilities

• Build and grow market by meeting dealership partners.
• Promote Upstart Auto Finance program and lead onboarding.
• Solve problems and provide value to dealers.

Skills

Dealer Relationship Management

Auto Financing Knowledge

Communication Skills

Problem-Solving

Tech Savviness

Data Analysis

Self-Motivation

Education

Bachelor’s degree in Sales

Bachelor’s degree in Communications

Tools

Salesforce

Data Dashboards

iPads

Job description

The Team

Upstart’s Auto Retail Dealer Success team isthe voice of the dealer—bringing their feedback straight to our product teams and shaping what we build next. We're not just managing relationships—we’re building trusted partnerships that help dealerships grow while delivering game-changing financing experiences for car buyers.

As the Senior Dealer Success Manager, you’ll be the go-to expert for dealers in your market. You’ll drive growth, onboard new partners, and serve as the ultimate product ambassador. You’ll be responsible for driving retail growth by delivering retail contracts that meet borrower’s needs and fuel dealer success. You’ll be part consultant, part strategist, and part relationship-builder—all rolled into one

Position location This role is available in the following locations: Remote - Northeast United States

Time zone requirements The team operates on the East Coast time zone

Travel requirements Up to 50% travel required visiting clients.

How you’ll make an impact:

• Build and grow your market by meeting with dealership partners (both in-person and virtually)
• Promote the Upstart Auto Finance program and make it easy for dealers to fall in love with it
• Lead smooth, hands-on onboarding and deliver engaging training sessions
• Be your dealers’ trusted advisor—solving problems, answering questions, and unlocking value
• Partner with cross-functional teams to get dealers what they need, fast
• Keep up-to-date, clean records of your dealer interactions in our customer success platform
• Stay sharp on our product, competitive landscape, and market trends
• Bring the voice of the dealer to our product and engineering teams—be the feedback loop!
• Continuously seek out process improvements that drive better experiences for dealers and car buyers

What we’re looking for:

• Minimum requirements:
  • Have 3-5+ years of experience in Dealer Relationship Manager for an indirect auto finance lender and a proven track record working with dealers
  • Know the ins and outs of auto financing, F&I, and the indirect lending ecosystem
  • Exceptional communicator who can build instant rapport and lasting trust
  • Love solving problems and thinking a few steps ahead
  • Tech-savvy and can pick up new tools fast (Salesforce, iPads, data dashboards, etc.)
  • Organized, self-motivated, and comfortable working independently
  • Can analyze data and clearly communicate trends, insights, and actions
  • Naturally curious and constantly learning from customers and market shifts
  • Thrive in fast-paced, startup-style environments and know how to roll with change
• Preferred qualifications:
  • Experience in a startup or SaaS company
  • Experience in a dealer-facing role at an auto fintech
  • Bachelor’s degree in Sales, Communications, or a related field