Customer Success Manager I

DISCO; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Open, inclusive, and fun environment

Medical, dental, and vision insurance

Competitive salary plus RSUs

Flexible PTO

Growth opportunities throughout the company

Job summary

DISCO is seeking a Customer Success Manager I in New York, NY, responsible for maximizing client retention and satisfaction. The role involves onboarding clients, managing inquiries, and conducting usage reports while ensuring effective communication across teams.

The ideal candidate should have 1-2 years of relevant experience and excellent interpersonal skills. Benefits include medical and dental insurance, a competitive salary of $50,000 – $70,000, and opportunities for growth within the company.

Qualifications

• 1-2 years of experience in a customer-facing role, preferably in customer success, support, or account management.
• Ability to confidently engage with stakeholders at all levels.
• Excellent interpersonal, communication, and presentation skills.

Responsibilities

• Onboard Transactional Clients and set up organizational accounts.
• Manage incoming requests and execute tasks in the CSA Queue.
• Run Subscription and Transactional Usage Reports.

Skills

Customer-facing role experience

Interpersonal communication

Analytical skills

Problem solving

Job description

Your Impact

The Customer Success Manager I is responsible for ensuring maximum client retention, satisfaction, andgrowth. They proactively address customer concerns, provide timely solutions, and support customers toachieve their desired outcomes.

What You'll Do

• Onboard Transactional Clients:Set ups Org and ensures correct users are added. Assesses needfor PS referrals; pushes to Sales for request. Identifies the need for training and schedules MatterConsults.
• Manage CSA Queue:Monitors queue for incoming requests. Executes requested tasks. Ensures tickets are updated to reflect status. Documents resolutions and outcomes to maintain historical records.
• CSA Task Management:Runs Subscription and Transactional Usage Reports. Manages all matter transfers.
• Level II - Customer Support:Escalates client requests to the appropriate technical support, billing, or product teams. Works with the Project Management, Technical, and Sales teams to ensure the smooth flow of information related to client needs or ongoing cases. Shares client feedback with appropriate teams.
• Platform Testing:Supports internal testing of new features for the CS team.

Who You Are

• 1-2 years of experience in a customer-facing role, preferably in customer success, support, or account management.
• Ability to confidently engage with stakeholders at all levels and demonstrate thought leadership in client interactions.
• Excellent interpersonal, communication, presentation skills
• Proactive, customer-centric mindset with problem solving abilities
• Analytical skills to synthesize data and provide strategic recommendations
• Strong working knowledge of renewals, upsells, and account expansion

Even Better If You Have…

• Experience in legal technology/SaaS client success management

Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers.

Perks of DISCO

• Open, inclusive, and fun environment
• Benefits, including medical, dental and vision insurance, as well as 401(k)
• Competitive salary plus RSUs
• Flexible PTO
• Opportunity to be a part of a company that is revolutionizing the legal industry
• Growth opportunities throughout the company

$50,000 – $70,000 USD

About DISCO

DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.

At DISCO, we believe AI is a core enabler of how work gets done. All employees are expected to proactively adopt and responsibly use AI tools to drive efficiency, improve outcomes, and continuously evolve how they operate in their role.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.