Customer Success Manager - Hybrid (Austin) Driving Growth

Brevo; Austin (TX); Hybride; USD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

100% employer-paid medical

Dental and vision coverage

WellHub membership

Parental leave

20 days vacation

12 holidays

Lunch stipend

401(k) employer match

Résumé du poste

Brevo is hiring a Customer Success Manager in Austin. You will manage a strategic portfolio, drive adoption and retention, and build executive-level relationships to expand revenue.

This role blends onsite collaboration with some remote work, in a fast-paced, global SaaS environment. Ideal candidates have 2+ years in customer success or related roles, are data-driven, and fluent in English; Spanish or Portuguese is a plus.

Qualifications

• 2+ years in Customer Experience, CSM, or Marketing Project Manager roles.
• Excellent written, verbal, and presentation skills in English; Spanish/Portuguese a plus.
• Proven track record delivering results against KPIs like renewal, expansion, product adoption, and account health.
• Experience managing complex accounts with high MRR and multiple stakeholders.

Responsabilités

• Manage a strategic portfolio of new and existing customers from onboarding to renewal and expansion.
• Own customer outcomes by driving adoption, value realization, retention, and growth.
• Build trusted relationships with executive stakeholders and deliver demos/training on Brevo’s product.
• Identify and execute expansion opportunities in partnership with Sales.
• Collaborate with Product, Marketing, Support, and Sales to advocate for customer needs and influence roadmap.

Connaissances

Customer success

Portfolio mgmt

Stakeholder mgmt

Data-driven

English fluency

Outils

Salesforce

Description du poste

Brevo is hiring a Customer Success Manager in Austin. You will manage a strategic portfolio, drive adoption and retention, and build executive-level relationships to expand revenue.

This role blends onsite collaboration with some remote work, in a fast-paced, global SaaS environment. Ideal candidates have 2+ years in customer success or related roles, are data-driven, and fluent in English; Spanish or Portuguese is a plus.