Customer Success Manager - (Healthcare, ROI Services)

Provider1st; United States; Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Remote-friendly environment

Growth opportunities

Comprehensive medical/dental/vision

Job summary

Provider1st, Inc. is seeking a proactive Strategic Customer Success Manager to own a portfolio of healthcare provider clients, drive onboarding and implementation of ROI services, and foster strong, ongoing relationships.

You will ensure customers realize value quickly, adopt our solutions effectively, and continue to grow with us over time. The role emphasizes cross-functional collaboration and revenue expansion within a remote-friendly environment.

Qualifications

• Minimum 5+ years of relevant experience, with 2+ years focused on strategic customer-facing work.
• Ability to learn customer goals and provide consultative solutioning.
• Persuasion, negotiation, and consensus-building skills.
• Entrepreneurial, self-sufficient, and self-driven approach.
• Detail-oriented with bias toward action and revenue growth.

Responsibilities

• Own the end-to-end customer lifecycle with onboarding, implementation, and ongoing success.
• Lead onboarding and implementation for new clients and ensure timely go-lives.
• Act as primary contact and build trusted stakeholder relationships.
• Drive customer engagement, satisfaction, and retention across your portfolio.
• Partner with Sales, Operations, and Support to deliver a seamless experience.
• Own client escalations from start to finish and coordinate cross-functional resolution.
• Provide consultative guidance by mapping client workflows to solutions.
• Identify opportunities for growth through increased adoption of services.
• Monitor performance, address risks, and maintain high renewal rates.
• Contribute to scaling CS processes and best practices.

Skills

Strategic thinking

Client relationship management

Consultative solutioning

Negotiation and influencing

Project management

Renewals & expansion focus

Communication & presenting

Job description

About Us

At Provider1st, we simplify the Release of Information (ROI) process for healthcare providers. By offering compliant, efficient, and patient first ROI services, we help healthcare organizations focus on what matters most caring for patients. We're a fast-growing company committed to exceptional service, innovative technology, and building lasting relationships with our clients.

About Provider1st Video

Position Summary

We’re seeking a proactive and personable Strategic Customer Success Manager to join our growing Customer Success team at Provider1st. Reporting to the Head of Customer Success, this role will own a portfolio of healthcare provider clients and be equally responsible for driving seamless onboarding and implementation of Provider1st ROI services, as well as building strong, ongoing client relationships. You will play a key role in ensuring clients realize value quickly, adopt our solutions effectively, and continue to grow with us over time.

Key Responsibilities

• Own the end-to-end customer lifecycle, with equal emphasis on onboarding, implementation and ongoing customer success.
• Offer key support for onboarding and implementation of new clients, ensuring smooth transitions, timely go-lives, and strong early adoption.
• Act as the primary point of contact, building trusted relationships with client stakeholders.
• Drive customer engagement, satisfaction, and retention across your portfolio.
• Partner cross-functionally with Sales, Operations, and Support to deliver a seamless customer experience.
• Own client escalations from start to finish, working with internal teams to resolve them quickly and keep customers informed.
• Provide consultative guidance by understanding client workflows and aligning solutions to their goals.
• Identify opportunities for growth and expansion through increased adoption of services.
• Monitor customer performance, proactively address risks, and maintain high renewal rates.
• Contribute to improving processes and best practices as the Customer Success function scales.

Qualifications

• Minimum 5+ years of relevant experience, with 2+ years of focus on strategic customer-facing work
• Strong focus on learning and understanding the goals and strategies of our customers to provide consultative solutioning
• Ability to manage and influence through persuasion, negotiation, and consensus building
• Entrepreneurial, self-sufficient, and self-driven approach
• Comfortable making decisions under uncertainty
• Thorough with attention to detail and a bias towards action
• Strong empathy for customers and passion to achieve revenue expansion & growth
• Analytical and process-oriented mindset
• Strong understanding of value drivers in recurring revenue business models
• Robust project management and client management skills
• Enthusiastic and creative with the ability to inspire others
• Excellent communication and presentation skills – and a commitment to maintain good internal and external relationships
• Passionate about building a business that transforms the healthcare industry
• Experience with sales and post-sales (ideal, but not required)

• Salary range: $100k-$110k Annually
• Annual performance-based bonus
• Opportunity to make a meaningful impact on our business and the customers we serve
• Collaborative, mission-driven culture with strong growth and career development opportunities
• Remote-friendly work environment
• Comprehensive Medical, Dental, Vision, and Life Insurance coverage