Customer Success Manager - Growth & Retention

Storesight LLC; United States; Remote; USD 65,000 - 100,000; Full time

Benefits offered by this job

PTO

Health, Vision, & Dental Insurance

Life Insurance

Supplemental Insurance

401k and Company Match

Job summary

Storesight LLC is seeking a proactive Customer Success Manager to bridge customers and internal teams, ensuring onboarding, trainings, and renewals for StoresightAI clients. You will build lasting relationships, monitor health, and advise customers on maximizing value.

You will collaborate with Sales, Data, and Ops teams to drive retention and growth while delivering exceptional service and insights from usage data.

Qualifications

• 2+ years of experience in CPG or retail.
• Ability to manage multiple projects in a fast-paced environment.
• Excellent business writing and communication skills.
• Strong collaboration and teamwork.
• Customer-focused with a results-driven mindset.
• Proactive and service-oriented, able to adapt to changing priorities.
• Occasional hours outside regular business hours may be required.
• Organized and detail-oriented with solid time management.
• Experience with HubSpot or other CRM systems preferred.
• Ability to interpret customer data and trends.

Responsibilities

• Serve as the primary point of contact for customers, delivering onboarding, trainings, business reviews, and renewals.
• Build and maintain strong, long-lasting customer relationships as a trusted consultant.
• Identify upsell/cross-sell opportunities for the sales team.
• Manage customer interactions in HubSpot and monitor progress and satisfaction.
• Collaborate with Sales, Data, Platform Operations, and Marketing to support growth.

Skills

Customer success

Relationship management

Communication

Data analysis

Tools

HubSpot

Job description

Storesight LLC is seeking a proactive Customer Success Manager to bridge customers and internal teams, ensuring onboarding, trainings, and renewals for StoresightAI clients. You will build lasting relationships, monitor health, and advise customers on maximizing value.

You will collaborate with Sales, Data, and Ops teams to drive retention and growth while delivering exceptional service and insights from usage data.