Customer Success Manager

Stay AI, Inc.; Northern (KY); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Remote setup stipend

Health insurance

401K

Remote-first culture

Annual offsite retreats

Job summary

Stay AI is seeking a Customer Success Manager to drive adoption and expansion for enterprise subscriptions. You’ll partner with Sales, Product, and Operations to optimize retention and time-to-value for our growing customer base.

This remote-first role offers collaboration across teams and exposure to top brands like Graza, Olipop, and Magic Spoon, with a focus on delivering measurable growth and a best-in-class customer experience.

Qualifications

• 3+ years of experience in customer success with enterprise accounts
• Experience in digital marketing and Shopify ecosystem preferred
• Excellent project management skills with attention to detail, timelines, and quality of work
• Strong collaboration across Sales, Operations, Product, and Customer Success
• Ability to research, analyze and provide solutions to issues
• Excellent communication via phone, video, and email
• Adaptable to change and comfortable with ambiguity at a startup
• Retention marketing experience is a plus (Klaviyo, Postscript, Attentive)

Responsibilities

• Own the relationship with enterprise and mid-market merchants
• Develop and execute success plans to drive retention and growth
• Set expectations and manage the scope of the relationship
• Collaborate with cross-functional teams to deliver value
• Provide thoughtful, customer-centric guidance and solutions

Skills

Enterprise SaaS

Customer Success

Account management

Stakeholder communication

Project management

Tools

Klaviyo

Postscript

Attentive

Job description

We’re building the future of subscription management. You in?

We look for people who want to push industry boundaries with constant experimentation and collaboration. If that’s you, we’re looking for you.

Setting you up
for success in life and at work

Remote set up stipend

You’ll receive a company MacBook and monitor included. But we’ll assist in getting anything else you need for success in your role.

Competitive salary & equity

We monitor market rates consistently to ensure we offer salaries that help you thrive in your role and at home.

Healthcare is one of the biggest costs for a household and we don’t want it to hold you back from living your best life.

Yearly company retreats

While we love our remote culture, meeting in-person helps us form deeper bonds. Past locations include Park City and Playa Del Carmen.

401K

We’re investing in your success both now and in the future. Our company 401K helps you save for the day you retire.

Remote-first

We’ve never had a physical office, allowing us to find the best talent across the globe. You’ll enjoy asynchronous work while still collaborating with your team every day.

Work with amazing brands

We work with incredible brands like Graza, Olipop, Magic Spoon, and more. At Stay, your work truly impacts some of the most recognizable brands.

Growth and development

We are constantly searching for even more ways to support and engage our team. That may mean more benefits, events, swag, and more.

Collaborative team

Exceptional work happens when we work as a team. That’s why we put so much emphasis on working together to get the best outcomes.

Events

Company offsites

We gather in-person every year for team retreats to strategize and bond. We’ve been to Park City and Playa Del Carmen, Mexico, and pick a fun new location each year.

Explore Opportunities

Open roles

Customer Success Manager

Location

Remote, USA

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Who We Are:

Stay AI is powered by savvy DTC industry vets, who have each been building subscription programs for over ten years. We’ve worked with over 300+ subscription-focused CPG brands that have generated hundreds of millions in subscription revenue alone. Our product is shaped by eCommerce experts who specialize in acquisition and retention—and it shows.

We have amazing investors like Telescope Partners, with participation from Boulder Food Group, Riverpark Ventures, and Vanterra Capital. Previous investments were led by Watchfire Ventures, alongside industry leaders such as Nik Sharma (Sharma Brands) and Adam Turner (Postscript).

We are not afraid of challenging work and are excited to build the next big thing. Sound good to you? Then, please read more about our role!

Our Culture:

We are dedicated to our work, but equally committed to celebrating our achievements. Collaboration is at the heart of everything we do, as we firmly believe in the power of teamwork. While we are remote-first as a company, we try to create opportunities to meet each other. That's why we organize annual offsite retreats in the beautiful setting of Park City or Mexico!

Who You Are:

The Customer Success Manager will be a critical part of our Customer Experience team at Stay AI. The mission of this role is to provide an exceptional ongoing strategy and recommendations to our customers as they get started with subscriptions and grow their programs. We strive to consistently meet and exceed customer expectations during this process, ultimately setting our customers up for long-term success with the platform.

What You’ll Do:

Have a deep focus on Customer Satisfaction. Continuously monitor and enhance the customer experience by proactively identifying and addressing any issues or opportunities for improvement

Set and manage client expectations, developing a detailed success plan, defining the scope of the relationship, understanding project risks and assigning team members to specific tasks

Own the relationship with our enterprise and mid-market merchants, acting as a strategic partner who identifies opportunities to level up their subscription program and drives measurable growth in retention, revenue, and customer experience

Communicate thoughtfully, providing answers to both technical and non-technical questions

Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion

What You’ll Bring:

3+ years of experience in customer success working with enterprise level accounts, ideally in a SaaS environment

Experience working within digital marketing and preferably within the Shopify ecosystem

Excellent project management skills with an emphasis on attention to detail, timelines, and quality of work

Effective collaboration skills as this role works with other teams including Sales, Operations, Product, and Customer Success

Ability to research, analyze and provide solutions to newly identified issues

Excellent communication skills via phone, video conference and email

Curious and eager to learn

You are adaptable to change and have comfort with ambiguity at an early stage startup

Previous experience with retention marketing is not required but preferred; bonus points if you’ve worked with Klaviyo, Postscript, or Attentive

Why Join Us?:

The opportunity to make a huge impact at a high-growth startup

Working alongside Stayers who are fun and collaborative

Contribute to the growth of our product as we scale quickly

This position is not eligible for visa sponsorship.

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