Customer Success Manager (Fully Remote)

Sapience AI; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Sapience AI is a collective intelligence platform that helps professional communities access and share expertise scattered across CRMs, AMS platforms, and knowledge bases. Sapience AI is an early-stage startup with a culture centered on trust, purpose-driven deployment, and the belief that technology should elevate people.

You will own customer relationships from onboarding to expansion, build playbooks, lead onboarding to first value milestone, drive activation within 30–60 days, manage an

Responsibilities

• Own onboarding from kickoff to first value milestone.
• Drive activation and adoption within 30-60 days.
• Manage account portfolio and conduct QBRs.
• Identify expansion signals and convert freemium to premium.
• Maintain health scores and churn risk dashboards.

Job description

• Own customer relationships and outcomes from onboarding to expansion.
• Build playbooks and processes in a fast-paced startup.

Onboarding and Activation:

• Lead onboarding from kickoff to first value milestone.
• Drive activation and adoption within 30-60 days.

Retention and Growth:

• Manage account portfolio and conduct QBRs.
• Identify expansion signals and convert freemium to premium.

Voice of the Customer:

• Maintain health scores and churn risk dashboards.

Sapience AI

Sapience AI is a collective intelligence platform that helps professional communities access and share expertise scattered across CRMs, AMS platforms, and knowledge bases. It is an early-stage startup with a culture centered on trust, purpose-driven deployment, and the belief that technology should elevate people.