BIM Customer Success Manager – Remote Germany

Bluebeam, Inc.

Delaware

Hybrid

USD 73,000 - 101,000

Full time

14 days+

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Job summary

ALLPLAN is seeking a Customer Success Manager to manage a portfolio of international customers in AEC. The role focuses on onboarding, enablement, adoption and renewals across Germany and beyond, ensuring high satisfaction and revenue expansion.

You will drive value from ALLPLAN’s 3D BIM software, monitor health metrics, coordinate with Sales, Support, Product and Engineering, and escalate issues as needed. Fluency in English and German required.

Qualifications

Several years of experience in a customer-facing role.
Solid understanding of SaaS customer success or account processes.
Technical affinity with CAD/BIM or similar design software.

Responsibilities

Own post-sale customer lifecycle including onboarding, enablement, adoption, and renewal.
Plan and deliver onboarding programs and training sessions.
Drive usage and business value of 3D BIM software solutions.
Monitor account health, usage data and risk indicators; take actions.
Support renewal processes and identify expansion potential.
Collaborate with Sales, Support, Product and Engineering on customer goals.
Handle escalated issues and coordinate timely resolutions.
Maintain documentation, forecasts and reporting for the portfolio.
Capture and relay customer feedback for product and process improvements.