Customer Success Manager, Entertainment Services

Iron Mountain; Florida; On-site; USD 81,000 - 108,000; Full time

Benefits offered by this job

Competitive compensation

Flexible work options

Health, wellness, and retirement plans

Job summary

Iron Mountain is seeking an influential Customer Success Manager for our Entertainment Services team in an on-site role. You will serve as a strategic partner to high-value enterprise accounts, driving loyalty, retention, and revenue expansion.

Build meaningful relationships to connect client objectives with our information management solutions. Join us to elevate customer satisfaction, safeguard key accounts, and collaborate with cross-functional teams.

Qualifications

• 3+ years of experience in customer success, strategic account management, or consultative sales support.
• Strong knowledge of information management solution workflows, systems, and enterprise contract renewal processes.
• Proven ability to conduct contract negotiations, manage SLAs, and resolve complex client escalations with senior decision-makers.

Responsibilities

• Drive Strategic Relationship Management: Cultivate long-term partnerships with key decision-makers, guiding business reviews and proactive communications to align our solutions with client goals.
• Uncover Account Growth Opportunities: Evaluate client requirements to identify new value streams, positioning alternative offerings to reactivate and expand low share-of-wallet accounts.
• Manage Renewals & Contract Negotiations: Partner with Account Executives on contract renewals and RFP processes, negotiating pricing and SLAs to protect and retain strategic accounts.
• Enable Sales Operations & Proposals: Utilize Salesforce and internal analytical tools to help develop account plans, Statements of Work (SOWs), and competitive proposal quotes.
• Resolve Client Escalations: Investigate service and billing challenges alongside cross-functional operations teams to quickly resolve issues for at-risk accounts.

Skills

Customer success

Strategic account management

Consultative sales support

Education

Bachelor's degree

Tools

Salesforce

Job description

US | CA | Hollywood | 1025 North Highland Avenue

Full time

J0108636

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an influential Customer Success Manager to join our Entertainment Services team.

In this on-site role, you will have the opportunity to serve as a strategic partner to high-value enterprise accounts, driving client loyalty, retention, and revenue expansion. Here, your ability to build meaningful relationships will connect customer business objectives with our comprehensive information management solutions, turning low-share accounts into thriving partnerships. You will play a vital role in elevating customer satisfaction while safeguarding key accounts in a supportive, growth-focused environment.

What You’ll Do

In this role, you will:

• Drive Strategic Relationship Management : Cultivate long-term partnerships with key decision-makers, guiding business reviews and proactive communications to align our solutions with client goals.

• Uncover Account Growth Opportunities : Evaluate client requirements to identify new value streams, positioning alternative offerings to reactivate and expand low share-of-wallet accounts.

• Manage Renewals & Contract Negotiations : Partner with Account Executives on contract renewals and RFP processes, negotiating pricing and SLAs to protect and retain strategic accounts.

• Enable Sales Operations & Proposals : Utilize Salesforce and internal analytical tools to help develop account plans, Statements of Work (SOWs), and competitive proposal quotes.

• Resolve Client Escalations : Investigate service and billing challenges alongside cross-functional operations teams to quickly resolve issues for at-risk accounts.

What You’ll Bring

The ideal candidate will have:

• 3+ years of experience in customer success, strategic account management, or consultative sales support.

• Strong knowledge of information management solution workflows, systems, and enterprise contract renewal processes.

• Proven ability to conduct contract negotiations, manage SLAs, and resolve complex client escalations with senior decision-makers.

• 4-year college degree required.

• Ability to commute to this location, role is on-site.

What We Offer

• Competitive compensation and benefits aligned with experience.

• Flexible work options/alternative work options to support work-life balance.

• Comprehensive health, wellness, and retirement plans.

• Opportunities for continuous learning and professional growth.

Reasonably expected salary range: $81,200.00 - $108,300.00 + commissions.

Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

Category: Sales

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J0108636