Customer Success Manager, Enterprise - New York

Pigment; New York (NY); On-site; USD 180,000 - 230,000; Full time

Job summary

A leading company in the SaaS industry is seeking a Customer Success Manager for their New York office. This role focuses on ensuring high adoption and business value for Enterprise accounts, with responsibilities including managing implementations and developing customer relationships. The ideal candidate will have a strong background in customer success management and a proven track record in a software environment.

Benefits

Generous time off and parental leave policies

High-end equipment

Annual company offsite

Qualifications

• 3 years of experience in customer success or account management.
• Proven track record managing Enterprise-level accounts.
• Experience in a software/SaaS company.

Responsibilities

• Manage customer implementations ensuring high adoption.
• Deliver presentations and trainings to optimize engagement.
• Develop deep product expertise and collaborate with the product team.

Skills

Customer success management

Account management

Presentation skills

Strategic thinking

Education

BA/BS degree

MBA or other relevant advanced degree

Job description

Customer Success Manager, Enterprise - New York

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Customer Success Manager, Enterprise - New York

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This range is provided by Pigment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$180,000.00/yr - $230,000.00/yr

Join Pigment: Transforming Business Planning and Performance with AI

Founded in 2019, Pigment stands out as one of the fastest-growing SaaS companies globally, redefining business planning and performance with our AI-powered platform. We empower organizations across diverse industries, including Consumer Packaged Goods, Retail, and Technology, to seamlessly integrate data, people, and processes, enabling them to plan and adapt rapidly.

With a vibrant team of over 500 professionals across North America and Europe, and offices in New York, Toronto, London, Paris, and the Bay Area, Pigment has successfully secured nearly $400 million in funding from leading global venture capitalists. Our recognition as a Visionary in the 2024 Gartner Magic Quadrant for Financial Planning Software underscores our commitment to excellence, as we proudly partner with industry leaders like Unilever, Vinci, Kayak, Siemens, and Coca-Cola.

At Pigment, we champion smart risks, celebrate bold ideas, and challenge the status quo—all as a united team. Every team member has the opportunity to make a significant impact and tackle ambitious challenges. Together, we pursue excellence with a collaborative spirit, continuously raising the bar to ensure strong performance and a proactive approach while fostering an environment of humility.

If you are passionate about innovation and wish to collaborate with some of the brightest minds in the industry, we would love to hear from you!

As a Customer Success Manager (CSM), you’ll ensure our customers achieve a high level of adoption and business value from using Pigment, with a specific focus on supporting a book of high-value Enterprise accounts. You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs for your accounts and driving a plan to completion.

Additional Responsibilities:

• Manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption
• Navigate through multiple departments within an organization to expand use cases and the business value of Pigment
• Deliver awe-inspiring presentations and trainings; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement
• Lead the development of the Pigment community through thought leadership, events, and developing best practices
• Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap
  
  
  

Minimum Requirements:

• BA/BS degree required, MBA or other relevant advanced degree preferred
• 3 years of experience in customer success, account management or a similar role within a software/SaaS company
• You have a proven track record of effectively managing a high-volume of Enterprise-level accounts; driving customer adoption, satisfaction, renewals, and expansion
  
  
  

Preferred Qualifications:

• 5 years of experience in account management, sales, or professional services at a software/SaaS company
• Proven track record of building strong C-level executive relationships and demonstrating a deep sense of empathy and dedication
• Experience preparing and delivering presentations targeted to a senior audience
• Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
• Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement
• Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
  
  
  

What we offer:

• Competitive compensation package, Salary Range: $180,000 - 230,000 OTE
• We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
• Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London
• High-end equipment (based on stock/availability) to do your work in the best conditions
  
  
  

How we work:

• Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
• Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
• Go for it: We are biased toward action. Every action leads to learning and these learnings get us one step closer to our mission
• Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
  
  
  

We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.

Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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