Customer Success Manager - Electronics

Lumafield; San Francisco (CA); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Health & wellness stipend

401k

Parental leave

Flexible PTO

Commuter benefits

Company-wide events

Job summary

A cutting-edge technology firm in San Francisco is seeking a Customer Success Manager to manage client accounts, advocate for customer needs, and drive revenue growth. The successful candidate should have an Engineering degree and over 8 years of experience in both engineering and client-facing roles. Responsibilities include owning customer relationships, managing renewals, and identifying opportunities for product expansion. This role offers a competitive salary and various employee benefits, fostering a diverse and inclusive work environment.

Qualifications

• 8+ years of working experience, including technical experience in engineering or manufacturing.
• Client facing experience, such as in account management, consulting, or program management.
• Extremely organized, ready to dive into a rapidly scaling startup environment.

Responsibilities

• Own the relationships, revenue, contracts, and outcomes associated with your accounts.
• Serve as a trusted advisor for your customers.
• Proactively manage renewal processes and maintain account health.
• Uncover upsell and cross-sell opportunities.

Skills

Expertise in electronics manufacturing and quality control

Excellent verbal and written communication

Project management

Ability to create executive level presentations

Education

Engineering B.S. degree or equivalent technical experience

Job description

About Lumafield

Lumafield was founded in 2019 to upgrade manufacturing.

We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.

Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively.

We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again.

Lumafield is headquartered in Cambridge, MA, and has an office in San Francisco, CA.

About the role

Lumafield is looking to bring on a Customer Success Manager (CSM) to partner closely with their customers, champion their needs internally, and manage accounts to achieve business outcomes and revenue growth.

The CSM will own the customer lifecycle from post-sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from our products.

Working at the intersection of advanced industrial technology and customer strategy, CSMs will lead business reviews, develop and execute on mutual customer success plans, and drive net revenue retention through strategic account growth.

This role requires the technical depth to understand engineering analyses, as well as the business acumen to translate technical success into measurable business value and lead conversations with executive stakeholders at customer organizations.

What you’ll do

• Own the relationships, revenue, contracts, and outcomes associated with your accounts
• Provide expertise in electronics manufacturing and quality control, with knowledge of the challenges associated with soldering and basics of semiconductor manufacturing
• Partner with customer engineering, quality, and operations teams to identify opportunities to improve product quality, accelerate root cause analysis, and achieve efficiencies in engineering
• Serve as a trusted advisor for your customers, someone they turn to insight not only on Lumafield’s products but on the quality and inspection problem space
• Project manage delivery and adoption of Lumafield’s technical solutions
• Proactively manage renewal processes, mitigate churn risk, and maintain account health
• Uncover upsell, cross-sell, and new use case opportunities to expand product usage
• Help build and scale internal processes, templates, and best practices

About you

• Engineering B.S. degree or equivalent technical experience
• 8+ years of working experience, which should include technical experience in engineering or manufacturing, and client facing experience, such as in account management, consulting, or program management
• Excellent verbal and written communication that flexes to be effective across levels of an organization
• Commercial business exposure and interest, including understanding of budget cycles and planning
• Ability to independently create and deliver executive level presentations
• Extremely organized and are ready to dive head first into a rapidly scaling startup environment

Bonus points

• MBA or equivalent business experience

Salary

$140,000 - $170,000 a year

The base salary range listed here represents the anticipated low and high end of the salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. All full time employees receive an equity grant.

Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more!

Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you!

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status.

Reach out if you want to be a part of what we are building.