Customer Success Manager: Drive Adoption & Growth

Bouwflow; Belgique (MO); Hybrid; USD 47,000 - 72,000; Full time

Benefits offered by this job

Company car + fuel card

iPhone + MacBook

Meal vouchers

Eco vouchers

Hospitalisation insurance

Job summary

Bouwflow is seeking a Customer Success Manager to onboard customers, run trainings, and handle second-line support. You will update the knowledge base and create how-to videos to empower customers to use Bouwflow effectively. You will also spot opportunities for expansion and pass them to the team.

You will collaborate with customers from our Ghent office and may work from home. Experience with ERP systems and construction sector knowledge are positives. Dutch is required, French is a plus.

Qualifications

• Experience in a customer-facing role (support, customer success, consultancy or training).
• Clear and calm communication under load.
• Solution thinking; keep digging to understand problems.

Responsibilities

• Onboard new customers and guide them to speedily start using Bouwflow.
• Conduct trainings online or at customer sites to master the product.
• Provide second-line support and troubleshoot complex issues.

Skills

Clear communication

Calm under pressure

Problem solving

Fast learner

ERP software experience

Construction sector knowledge

Commercial insight

Dutch language

French (optional)

Tools

ERP software

Job description

Bouwflow is seeking a Customer Success Manager to onboard customers, run trainings, and handle second-line support. You will update the knowledge base and create how-to videos to empower customers to use Bouwflow effectively. You will also spot opportunities for expansion and pass them to the team.

You will collaborate with customers from our Ghent office and may work from home. Experience with ERP systems and construction sector knowledge are positives. Dutch is required, French is a plus.