Customer Success Manager - Detroit, Michigan

Seegrid; Detroit (MI); On-site; USD 72,000 - 82,000; Full time

Job summary

A leading company in mobile robotics seeks a Customer Success Manager to enhance customer productivity using their advanced solutions. The role requires strong project management and technical skills, focusing on building relationships and ensuring successful implementations in a fast-paced environment. Join Seegrid to drive customer success and optimize AI-powered solutions in logistics and manufacturing.

Benefits

Best Place to Work nationally recognition

Qualifications

• 2-5 years relevant experience in customer-facing roles.
• Experience in project management and account management.
• Expertise in data-driven decision making.

Responsibilities

• Lead project management tasks for customer implementation phases.
• Monitor customer product usage and conduct performance reviews.
• Proactively manage risks to customer satisfaction and account growth.

Skills

Interpersonal skills

Data analysis

Project coordination

Education

Bachelor's Degree in Business or Engineering

High school diploma or GED with 5 years experience

Job description

Customer Success Manager - Detroit, Michigan

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Customer Success Manager - Detroit, Michigan

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Why join Seegrid?

Seegrid is the leading provider of self-driving industrial vehicles. We develop and deliver mobile robots and enterprise software for global leaders in logistics, manufacturing, warehousing, and e-commerce. Our suite of solutions includes vision-guided vehicles, fleet management software, actionable analytics, and best-in-class service and support. Our unique and proven technology sets us apart-our automation solutions have safely driven millions of autonomous miles in real production facilities without a single personnel safety incident. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions.

Why join Seegrid?

Seegrid is the leading provider of self-driving industrial vehicles. We develop and deliver mobile robots and enterprise software for global leaders in logistics, manufacturing, warehousing, and e-commerce. Our suite of solutions includes vision-guided vehicles, fleet management software, actionable analytics, and best-in-class service and support. Our unique and proven technology sets us apart-our automation solutions have safely driven millions of autonomous miles in real production facilities without a single personnel safety incident. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions.

About The Role

The Customer Success Manager (CSM) ensures customers achieve their productivity and safety goals using Seegrid's autonomous mobile robots and software. This role combines post-deployment customer success with traditional project management responsibilities during implementation phases. The CSM drives outcomes through data analysis, change management, project coordination, and strategic communication.

This Detroit-based role requires ~80% on-site presence at a major customer facility near downtown. Candidates must be comfortable working long hours in a loud, fast-paced industrial environment. Occasional travel outside Detroit is required for onboarding and ongoing training.

Responsibilities Include

• Serve as project manager during implementation phases, leading planning, execution, stakeholder communication, and on-time delivery of all deployment milestones.
• Develop strong relationships to understand customer goals, challenges, and operational environments.
• Monitor product utilization and ROI through data analytics to drive continuous improvement.
• Lead regular customer engagements, including meetings, workshops, training, and performance reviews.
• Proactively identify and manage risks to customer satisfaction, adoption, and account growth.
• Translate business needs and technical issues into actionable plans with urgency and clarity.
• Collaborate with Sales, Support, and Engineering teams to ensure aligned customer strategies.
• Serve as the customer advocate, escalating issues to internal teams when needed.
• Promote best practices and develop innovative solutions to maximize product value and user adoption.
• Contribute to internal Customer Success strategies based on customer feedback and outcomes.
  
  

Required Qualifications

• Bachelor's Degree or equivalent in business, engineering or a related field and 2-5 years of relevant experience. In lieu of a degree, high school diploma or GED and 5 years of relevant experience.
• At least 2 years of success in a customer-facing, customer success, account management, project management or strategic consulting role.
• Ability to collaborate with internal/external customers and manage technical aspects of projects in a lifecycle process.
• Excellent interpersonal and written oral communication skills with the ability to establish a trusted, strategic advisor relationship.
• Experience in managing different levels of leadership team engagement on a regular basis.
  
  

Desirable Qualifications

• Demonstrated successful cross-team collaboration with Engineering, Product, Support and/or Deployment functions.
• Solid technical background with hands-on experience in digital technologies.
• Detail oriented and analytical; possesses the ability to translate data into insights and communicate those insights in an impactful way.
• Strong team player, excellent verbal and written communication skills and customer service driven.
  
  

Seegrid has been recognized nationally as a Best-Place-to-Work. We'd love to have you join us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Automation Machinery Manufacturing

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