Customer Success Manager - Detroit, Michigan

Seegrid Corp.; Detroit (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

Seegrid Corp. seeks a Customer Success Manager to enhance customer productivity using our autonomous robots and software. This role blends project management with customer engagement in a dynamic industrial environment, requiring strong analytical and interpersonal skills. A Bachelor's degree or equivalent experience is essential.

Benefits

Best-Place-to-Work Recognition

Qualifications

• 2-5 years of relevant experience in customer success or project management.
• Experience in customer-facing roles.
• Ability to communicate technical issues clearly.

Responsibilities

• Serve as project manager during implementation phases.
• Monitor product utilization and ROI through data analytics.
• Collaborate with Sales, Support, and Engineering teams.

Skills

Interpersonal skills

Analytical abilities

Project management

Customer service orientation

Education

Bachelor's Degree in business, engineering or related field

Job description

Why join Seegrid?

Seegrid is the leading provider of self-driving industrial vehicles. We develop and deliver mobile robots and enterprise software for global leaders in logistics, manufacturing, warehousing, and e-commerce. Our suite of solutions includes vision-guided vehicles, fleet management software, actionable analytics, and best-in-class service and support. Our unique and proven technology sets us apart-our automation solutions have safely driven millions of autonomous miles in real production facilities without a single personnel safety incident. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions.

About The Role

The Customer Success Manager (CSM) ensures customers achieve their productivity and safety goals using Seegrid's autonomous mobile robots and software. This role combines post-deployment customer success with traditional project management responsibilities during implementation phases. The CSM drives outcomes through data analysis, change management, project coordination, and strategic communication.

This Detroit-based role requires ~80% on-site presence at a major customer facility near downtown. Candidates must be comfortable working long hours in a loud, fast-paced industrial environment. Occasional travel outside Detroit is required for onboarding and ongoing training.

Responsibilities Include:

• Serve as project manager during implementation phases, leading planning, execution, stakeholder communication, and on-time delivery of all deployment milestones.

• Develop strong relationships to understand customer goals, challenges, and operational environments.

• Monitor product utilization and ROI through data analytics to drive continuous improvement.

• Lead regular customer engagements, including meetings, workshops, training, and performance reviews.

• Proactively identify and manage risks to customer satisfaction, adoption, and account growth.

• Translate business needs and technical issues into actionable plans with urgency and clarity.

• Collaborate with Sales, Support, and Engineering teams to ensure aligned customer strategies.

• Serve as the customer advocate, escalating issues to internal teams when needed.

• Promote best practices and develop innovative solutions to maximize product value and user adoption.
• Contribute to internal Customer Success strategies based on customer feedback and outcomes.

Required Qualifications:

• Bachelor's Degree or equivalent in business, engineering or a related field and 2-5 years of relevant experience. In lieu of a degree, high school diploma or GED and 5 years of relevant experience.

• At least 2 years of success in a customer-facing, customer success, account management, project management or strategic consulting role.

• Ability to collaborate with internal/external customers and manage technical aspects of projects in a lifecycle process.

• Excellent interpersonal and written oral communication skills with the ability to establish a trusted, strategic advisor relationship.
• Experience in managing different levels of leadership team engagement on a regular basis.

Desirable Qualifications:

• Demonstrated successful cross-team collaboration with Engineering, Product, Support and/or Deployment functions.

• Solid technical background with hands-on experience in digital technologies.

• Detail oriented and analytical; possesses the ability to translate data into insights and communicate those insights in an impactful way.

• Strong team player, excellent verbal and written communication skills and customer service driven.

Seegrid has been recognized nationally as a Best-Place-to-Work. We'd love to have you join us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.