Customer Success Manager - Department of Transportation

Skydio; United States; Remote; USD 120,000 - 159,000; Full time

Job summary

An established industry player is seeking a motivated Customer Success Manager to lead the implementation and retention of state-level Department of Transportation customers. This role is crucial in bridging customer needs with technical teams, ensuring successful delivery of autonomous solutions. The ideal candidate will excel in building customer relationships, managing projects, and advocating for customer needs. Join a passionate team committed to driving value and success for customers while working in a dynamic environment that fosters innovation and growth.

Benefits

Equity in the form of stock options

Comprehensive benefits packages

Paid vacation time

Sick leave

Holiday pay

401K savings plan

Relocation assistance

Qualifications

• Experience in customer success and account management.
• Ability to travel and obtain Part 107 certificate.

Responsibilities

• Build processes for customer onboarding and success.
• Manage implementation projects for enterprise customers.
• Develop customer relationships through proactive support.

Skills

Project Management

Communication Skills

Customer Relationship Management

Technical Support

Knowledge of DOT Regulations

Surveying (RTK/PPK)

Implementation of New Technology

Tools

Project Management Tools

Commercial Unmanned Aircraft Systems Software

Job description

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users. From utility inspectors to first responders, soldiers in battlefield scenarios and beyond.

About the Team:

The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise. We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success.

About the role:

We are looking for a motivated Customer Success Manager - DOT with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our state-level Department of Transportation customers. A successful candidate will become an indispensable bridge between our customers and Skydio’s extremely agile and world class technical teams. This role reports to the Manager of Enterprise Customer Success and will work closely with our Product, Engineering, and Sales functions to deliver industry leading autonomous solutions that drive value to our customers.

How you’ll make an impact:

• Build scalable processes for customer on-boarding and post sales success.
• Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.
• Develop healthy customer relationships through proactive support and cadence based follow ups.
• Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers' needs.
• Create customer loyalty through proactive support and account management.
• Advocate for commercial customers through deep understanding of their use cases and needs.
• Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology.
• Ensure expansions and renewals through proactive support.

Requirements:

• Ability to travel 40% of the time.
• Ability to obtain Part 107 certificate.

Experience & Skills:

• Knowledge and experience working within DOT regulations and reporting requirements.
• Working knowledge in surveying (RTK/PPK) and construction progress monitoring.
• Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules.
• Proven track record of driving implementation, adoption and value of hardware or software for or within large enterprises and/or departments of transportation.
• Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
• Experience with commercial Unmanned Aircraft Systems and related software.
• Work directly with customers through proactive, metrics based engagement.
• Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew.
• Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.

Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $120,000 - $158,025*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.

*Compensation for certain positions may vary based on the position’s location.

Diversity Statement: At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.

For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/