Customer Experience Specialist- FT

MedStar Health; San Francisco (CA); On-site; USD 150,000 - 200,000; Full time

Job summary

A leading company in the customer service industry seeks a Customer Experience Specialist in San Francisco. This role is key in delivering outstanding service from rental to return, ensuring customers receive a personalized and professional experience. Candidates should have at least one year of customer service experience, strong communication skills, and the ability to work in a fast-paced environment.

Benefits

Paid time off

Medical, Dental and Other Insurance

Bi-weekly hourly wage

On-the-job training

Employee discounts

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using various mobile devices.

Responsibilities

• Act as the front-line customer experience specialist ensuring a seamless experience.
• Collaborate with team members for timely vehicle pick-up and drop-off.
• Communicate proactively with customers regarding logistics and special requests.

Skills

Customer satisfaction

Communication skills

Multitasking

Job description

$21.96/hour

Immediately hiring! If you thrive in a fast-paced environment where attention to detail, professionalism and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver this is your opportunity to join ourteam!

What You'll Do:

You will act as the front-line customer experience specialist for our valued customers, ensuring a seamless, personalized experience from rental to return. You'llbe responsible forclear communication, smooth logistics, and delivering premium customer experience at every step.

• Delivera best-in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction

• Collaborate with team members and management to coordinate timelyvehicle pick-up and drop- off

• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations

• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

• Provide premium customer experience by delivering vehicles directly to customers

What We're Looking For:

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental

• Professional, friendly demeanor with a focus on customer satisfaction

• Strong verbal and written communication skills

• Technologically proficient and comfortable using variousmobile devices

• Valid Driver's License

• Must be 18 years of age and legally authorized to work in the United States

• Ability to work in a fast-paced environment with strong multitasking and organizational skills

• Flexibility to work various hoursnot limited to evenings, weekends and holidays

• Willingness to work outdoors in all weather conditions

• On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely

• Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type

Perks You'll Get:

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)

• On-the-job training

• Paid time off

• Medical, Dental and Other Insurance

• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses

• Retirement benefits (401k)

• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

* Above perks may vary based on full-time/part-time status and location

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

The fine print:

Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information isaccurate as of the date of this posting.The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.This position may be with any affiliate of Avis Budget Group.

San FranciscoCaliforniaUnited States of America