Customer Experience Specialist - PT

Avis Budget Group; Lihue (HI); On-site; USD 100,000 - 125,000; Full time

Job summary

Avis Budget Group is seeking a front-line experience specialist in Lihue, Hawaii. This role focuses on delivering exceptional customer service in a fast-paced rental environment. Responsibilities include ensuring a seamless rental experience and effective communication with customers, supported by excellent training and perks.

Benefits

On-the-job training

Paid time off

Medical, Dental and Other Insurance

401k Retirement benefits

Employee discounts

Qualifications

• 1 year experience in a customer service role, preferably hospitality or car rental.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Ensure a seamless, personalized rental experience.
• Act as the front-line experience specialist for customers.
• Coordinate communication with customers during rentals.

Skills

Customer service

Multitasking

Communication skills

Job description

$22.00/hour

Immediately hiring! Are you someone who takes pride in delivering exceptional service and creating memorable customer experiences? If you thrive in a fast-paced environment where attention to detail and people skills make all the difference, we want you on our team. Become a valued member of our enterprise and feel appreciated for your hard work!

What You’ll Do:

You will act as the front-line experience specialist for our valued customers, ensuring a seamless, personalized rental experience from rental to return, including communication and coordination with the customer.

Perks You’ll Get:

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)

• On-the-job training

• Paid time off

• Medical, Dental and Other Insurance

• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses

• Retirement benefits (401k)

• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

* Above perks may vary based on full-time/part-time status and location

What We’re Looking For:

• Valid Driver’s License
• Must be 18 years of age and legally authorized to work in the United States
• Strong written and verbal communication skills
• Basic tablet or mobile device skills
• Strong customer service and interpersonal skills
• Ability to work in a fast-paced environment with strong multitasking and organizational skills
• Flexibility to work evenings, weekends and holidays
• Willingness to work outdoors in all weather conditions
• 1 year experience in a customer service role, preferably hospitality or car rental
• On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely
• Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

The fine print:

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Lihue Hawaii United States of America