Customer Success Manager (DACH)

Sundo BV; Town of Belgium (WI); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Full-time role at Kortrijk with remote

Job summary

Sundo is a dynamic startup based in Kortrijk, Belgium, that has been fighting skin cancer since 2020. You will be the main point of contact for customers in the DACH region, combining customer contact with project follow-up and internal coordination to ensure satisfaction.

You will organize onboarding, coordinate with sales, production, logistics and operations, and translate customer wishes into team orders.

Qualifications

• Clear communication and reliable project follow-up across regions.
• Fluent Dutch and/or English with comfortable German.
• Ability to coordinate with sales, production, logistics and operations.
• Proactive, structured and ownership-driven in fast-moving projects.

Responsibilities

• Onboard new customers and guide them through onboarding processes.
• Coordinate internally to move production and installation forward.
• Keep customers informed and translate wishes into team orders.
• Follow up on questions and feedback, ensuring clear responses.
• Identify opportunities and share them with the sales team.
• Maintain organization when multiple projects run simultaneously.

Skills

Dutch

English

German

Customer-focused

Organizational skills

Communication

Job description

You will be the main point of contact for customers in the DACH region. You combine customer contact with project follow-up and internal coordination. You’re the main responsible for customer satisfaction and translate the wishes from our customers into team orders.

Sundo is a dynamic startup based in Kortrijk, Belgium, that has been fighting skin cancer since 2020. Why? Because 1 in 5 people will develop some form of skin cancer before the age of 75. Our innovation? The world’s first smart sunscreen dispenser. Only a few summers later, our devices can be found at over 1.000 permanent locations across the Benelux, Italy, Switzerland, Germany, Austria and France. Our dispensers, and your future teammates, are also present at many major events such as Southside Festival, Tomorrowland, F1 GP in Austria and many more.

Who you are

You are the kind of person who brings clarity when things get busy. You communicate clearly, follow up properly and are reliable. Internally, people can count on you to keep projects moving, you connect the right people and turn loose ends into concrete next steps. You are goal-oriented, self-driven and proactive. You take ownership before someone has to ask. You enjoy organising, solving practical issues and improving the way things are done. When something goes wrong, you do not panic or point fingers. You look for the cause, fix what needs to be fixed and help make sure it does not happen again.

What you'll do

You will be the main point of contact for customers in the DACH region. You combine customer contact with project follow-up and internal coordination. You’re the main responsible for customer satisfaction and translate the wishes from our customers into team orders.

• Customer onboarding: You guide new customers through onboarding and make sure they clearly understand how Sundo works. You organise kick-off calls and go through topics such as personalisation, devices, planning, our dashboard and practical arrangements.
• Internal coordination: You collect the right information from the customer so production and operations can move forward. You follow up on personalisations, deadlines and installation moments. You work closely with sales, production, logistics and operations to make sure everything is on time.
• Customer contact: You proactively keep customers informed, so they never feel they have to chase information. You follow up on questions, feedback and complaints, and make sure customers receive a clear answer. You help improve our service, communication and overall customer experience. You spot commercial opportunities and share them with the sales team.
• You communicate fluently in Dutch and/or English.
• You speak and write German comfortably.
• You can communicate with customers in a professional and clear way.

• You enjoy bringing structure to moving projects, keeping track of details and making sure nothing falls between the cracks.

• You stay calm when several projects are running at the same time.

• You are self-driven and hands-on. You take ownership, make decisions and move things forward without waiting for every next step to be spelled out.

• You are customer-focused, but you also know how to manage expectations.

• You stay practical and solution-oriented, especially when things do not go as planned. You focus on what needs to happen next.

• You see complaints, delays or mistakes as useful input. Not as setbacks, but as opportunities to improve our processes and customer experience.

• Experience in customer success, project management, account management or operations is a plus.

What we offer

• A full-time role based at our office in Kortrijk, combined with remote work options.
• A lot of responsibility within a fast-growing company.
• International customers and projects, with a focus on Germany, Austria and Switzerland.

• The opportunity to join us at some of the biggest events where Sundo is present, from major festivals to international sports events.

• A young team where things move quickly.
• The chance to help shape how Sundo organises customer projects abroad.
• A mission with real social impact: helping prevent skin cancer by making prevention more accessible.