Customer Success Manager - Corporate

Litera; Northern (KY); Hybrid; USD 60,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company contribution

Job summary

Litera, a leader in legal tech, is seeking a Customer Success Manager for Hybrid work in Holmdel, NJ or Chicago, IL. You’ll guide law firms through onboarding, shape success plans, and drive product adoption to maximize renewal and growth.

You’ll translate usage data into proactive actions, uncover new opportunities, and collaborate with Sales, Product, and Marketing to inform strategy. This role offers growth and exposure to global teams.

Qualifications

• Must-Haves: passion for customer success, strong presentation, oral and written communication skills, ability to listen and empathize, adaptable in fast-changing environments.

Responsibilities

• Guide customers through onboarding and shape success plans that align to partnership goals.
• Turn usage data into proactive actions, surfacing and mitigating risk before renewal.
• Uncover opportunities to deepen customers' use of Litera and solve business problems.
• Serve as customer voice internally, keeping stakeholders aligned and success plans current.
• Lead onboarding milestones and business review presentations.
• Strengthen the account team's impact through cross-functional collaboration.

Skills

Customer success

Communication

Onboarding

Relationship building

Job description

## Customer Success Manager - CorporateApply: Holmdel, NJ: Chicago, IL: Full time: Posted Today: R-501361**Job Description****Ready to Help Shape the Future of Legal Tech?!**At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The BarTM️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here. **Where You’ll Work****Hybrid:** This is a hybrid role based in Holmdel, NJ or Chicago, IL with the expectations to be in office at least 3 days a week for collaboration and connection. **Why this Role Matters**As our Customer Success Manager, you'll play a key role in making sure small and mid-sized law firms get real, measurable value from Litera — from the moment they onboard through renewal and beyond. You'll partner closely with Sales, Product, and Marketing to accelerate adoption, deepen engagement, and turn usage data into insights that improve outcomes for every customer you support. Your work will directly influence recurring revenue, customer satisfaction, and long-term loyalty. This is a high-visibility role ideal for someone who thrives on building trusted relationships and wants to make a measurable difference from day one. **What You’ll Deliver*** Guide customers through onboarding and shape success plans that align to their partnership goals* Turn usage data into proactive action, surfacing and mitigating risk before it impacts renewal* Uncover new opportunities to deepen customers' use of Litera and solve emerging business problems* Serve as the customer's voice internally, keeping stakeholders aligned and success plans current* Lead a consistent cadence of onboarding milestones and business review presentations* Strengthen the account team's collective impact through close, unified cross-functional partnership* Share customer success stories and insights that inform Sales, Product, and Marketing priorities **What You’ll Bring***Must-Haves:** A genuine passion for customer success and delivering excellence* Strong presentation, oral, and written communication skills* Ability to listen, empathize, and understand the needs of professional services clients* Highly adaptable with quick, inquisitive thinking in a fast-changing environment We know great candidates don't always check every box. If you're excited about this role, we encourage you to apply. **What You’ll Experience*** **A team that shows up.** Work alongside people who collaborate, support one another, and lead with integrity.* **Global Reach.** Partner with teams around the world to solve complex challenges that matter.* **Real opportunity for growth.** Expand your impact through meaningful stretch opportunities, visibility and career development.* **AI-driven innovation.** Work at the intersection of legal technology, customer outcomes, and cutting-edge AI. **Pay Transparency for New Jersey & Illinois Applicants**The base salary range for this role is $60,000-$78,000 USD, plus performance-based variable compensation. Total compensation will vary based on individual and company performance. Actual compensation is determined by factors including education, work experience, certifications, and other relevant qualifications. Litera offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company contribution, and incentive and recognition programs. All benefits are subject to eligibility requirements.