Customer Success Manager – Controls NAM (South Region)

GE Vernova; Boston (MA); Remote; USD 104,000 - 155,000; Full time

Job summary

A leading company in the energy sector is seeking a Customer Success Manager to manage and develop relationships with existing customers. This role involves ensuring customer satisfaction, driving growth through aftermarket services, and requires significant experience with GE control systems. Candidates should possess strong communication and leadership skills, with a willingness to travel within the South Region.

Qualifications

• 6 years of controls experience or 10 years with a high school diploma.
• 4 years' experience with GE Controls Products, including Mark VIe.
• Willingness to travel up to 50%.

Responsibilities

• Manage post-sales relationships and customer training.
• Handle contract setup, delivery, and financials.
• Implement engagement strategies to maintain customer satisfaction.

Skills

Communication

Interpersonal Skills

Leadership

Problem Solving

Program Management

Education

Bachelor's degree

High school diploma/GED

Tools

MS Office

Job description

Customer Success Manager – Controls NAM (South Region)

Join to apply for the Customer Success Manager – Controls NAM (South Region) role at GE Vernova.

Job Description

The Customer Success Manager will be responsible for managing and developing strong relationships with our existing contractual customers, while generating controls aftermarket services growth within the existing customer base. They will serve as the primary point of contact to ensure our products and services deliver value, helping customers achieve their business goals, and driving growth through our Controls Lifecare Service (CLS) agreements.

Roles and Responsibilities

• Manage post-sales relationships, including training, professional services, technical support, renewals, expansion, and advocacy.
• Handle contract setup, delivery, and financials (Revenue & CM).
• Develop expertise in controls discipline, contributing to best practices and strategy.
• Build and maintain proactive, long-term customer relationships focusing on renewal rates and NPS.
• Implement engagement strategies to maintain high customer satisfaction and feedback.
• Act as the first point of contact for contract and customer issues.
• Educate customers on product value and identify upsell opportunities for CLS.
• Manage operational plans, commercial strategies, and proposal development for aftermarket services.
• Relay customer insights to internal teams such as Sales, Product, Technical Support, and Engineering.

Minimum Qualifications

• Bachelor's degree with 6 years of controls experience or a high school diploma/GED with at least 10 years of controls experience.
• At least 4 years' experience with GE Controls Products, including the Mark VIe control system.
• Willingness to travel up to 50%, residing in the South Region (KS, MO, OK, AR, TN, MS, LA, AL, GA, FL, SC, NC, VA).

Preferred Characteristics

• 10+ years of experience with GE control systems (Mark VI/VIe).
• 6+ years in OT Cyber Security, especially in Mark VIe field or OTR engineering.
• Proficiency with MS Office.
• Excellent communication, interpersonal, and leadership skills.
• Strong problem-solving and program management abilities.

Additional Information

The base salary range is $104,200 - $155,000 USD annually, plus a performance bonus of 15%. The position is remote, with no relocation assistance. Application deadline: June 30, 2025.