Customer Success Manager – Construction

Buildots; El Paso (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity options

Dog-friendly office

Family-friendly

Job summary

Buildots, a leading construction tech company, seeks a CSM Major Projects in El Paso to ensure customer success on a major Texas project and support additional sites remotely.

This travel-intensive role requires about 80% travel to on-site construction teams. You will drive adoption, optimize outcomes, and ensure customers derive maximum value from the Buildots platform.

Qualifications

• 5+ years in customer success on construction or software platforms.
• Experience coordinating travel to construction sites and managing multiple projects.
• Ability to train users and drive platform adoption on-site.

Responsibilities

• Act as the primary point of contact for customers in Texas, ensuring their needs are met.
• Collaborate with project teams to ensure timely and successful delivery of solutions.
• Monitor project progress and provide regular updates to stakeholders.
• Identify opportunities for process improvements and implement best practices.
• Facilitate communication between customers and internal teams to resolve issues.
• Provide training and support to customers for optimal product use.

Skills

Customer success

Travel coordination

Stakeholder management

On-site coordination

Training delivery

Tools

CRM software

Job description

Over100globalgiantstrustBuildots,includingTurnerConstruction,JEDunn,Intel,STOBuildingGroupandMortenson.Itsimpactisprovenateveryscale,frommulti-familyprojectstomulti-gigawattdatacenters.

With $297M raised, this is your opportunity to join a high-growth company that's already closing in on unicorn status. As a CSM Major Projects (El Paso at Buildots), you will be responsible for ensuring customer success and satisfaction on a major construction project in El Paso, while also supporting additional projects remotely. You’ll work closely with customer and project teams to drive adoption, optimize project outcomes, and ensure customers get maximum value from the Buildots platform.

AboutTheRole

This is a travel-intensive role requiring approximately 80% travel to construction project sites. Candidates must be comfortable with frequent travel and working onsite with project teams.

Buildotsbringsgroundbreakingcapabilitiestomanagersonconstructionsites,farbeyondeverythingtheyhaveseenbefore.WearelookingforaCustomerSuccessManagertotakepartintheimplementationofthesecapabilitiesonconstructionprojectstoensuresuccessfuldeliveryforourcustomers.Thispositionisaboutmakingsuretheprojectandtheuserswithinitmakethemostoutofthesystem,andbuildinguponthatsuccesstogeneratebusinesswiththecontractor’sfutureprojects.

As a CSM MP (Traveling - Texas) at Buildots, you will be responsible for ensuring customer success and satisfaction across various projects in Texas, working closely with teams to optimize project outcomes.

Responsibilities:

• Act as the primary point of contact for customers in Texas, ensuring their needs are met.
• Collaborate with project teams to ensure timely and successful delivery of solutions.
• Monitor project progress and provide regular updates to stakeholders.
• Identify opportunities for process improvements and implement best practices.
• Facilitate communication between customers and internal teams to resolve issues.
• Provide training and support to customers for optimal product use.

WhatYou'llDo:

• Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
• Lead the relationship with our project champions to ensure they are supported by Buildots, while also being the customer voice among internal delivery pods.
• Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users
• Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.
• Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring an ongoing legacy of Customer Success Delivery.

We hold ourselves to the highest standards, empowering our people to turn good ideas into action.
But we also respect life outside of work, with policies that support balance, families and fun.

Mix time in the office and working from home.

Parent-friendly

A family-friendly workplace that supports parents.

Dog-friendly

Bring your dog to the office any day.

Employee equity

Share our success – equity options for all team members.

Community impact

Get opportunities to volunteer and give back.

Celebrate your hard work

Regular social events, meals and celebrations.